Field Service Technician II

Job Summary

Essential Job Duties & Responsibilities

• Perform installation and on-site support for standard equipment and system implementations.
• Partner with project managers and senior technicians to execute installation activities.
• Act as a site lead for smaller or less complex installations, ensuring safe and effective execution.
• Troubleshoot, diagnose, and repair equipment issues of moderate complexity.
• Replace parts and components; escalate complex or recurring issues as appropriate.
• Provide service and preventative maintenance support to existing customers.
• Apply working knowledge of mechanical, electrical, and basic PLC systems to resolve issues.
• Conduct system audits and document maintenance procedures, parameter settings, and service activities.
• Deliver training to customers and local personnel on standard operation and maintenance of equipment.
• Maintain accurate service documentation and reports.
• Aid in the development and refinement of training materials.
• Assist in continuous improvement by identifying common service issues and recommending solutions.

Education & Experience Requirements

• Associate’s degree or two-year technical certificate, or 2-4 years of relevant experience in lieu of degree/certificate.
• 3-5 years of relevant industrial service, maintenance, or installation experience.
• Experience troubleshooting electro-mechanical systems required.
• Basic PLC troubleshooting skills required.
• Exposure to robotics or automation systems preferred.

Preferred Skills & Abilities

• Strong problem-solving skills with ability to diagnose moderately complex issues.
• Effective communication skills and ability to interact with customers professionally.
• Ability to work independently on routine assignments and collaboratively on larger projects.
• Organized and detail-oriented with solid documentation skills.
• Proficient in Microsoft Office.
• Demonstrated ability to learn and adapt in a technical environment.
• Willingness and ability to travel extensively, including occasional international travel.