Field Service Technician II

Job Duties

• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Counsels customers on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.

Education & Experience

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills.
• Work effectively with customers, peers and management to resolve client issues.

Physical Demands

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation
• Trunk rotation
• Stair climbing
• Sustained squat
• Forward reaching
• Overhead reaching
• Reach and lift
• Ladder climb
• Carrying/crawling

Working Conditions

• Indoor and/or outdoor working conditions
• Noise level may be loud at times

About the Role

Under direct supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment.

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation
• Sick leave
• Holiday pay

Pay

Not specified

Schedule

Not specified