Field Service Technician II
About the role
We’re actively seeking an individual to diagnose and resolve basic mechanical, software, network, and system failures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics. Meet and exceed customer demands through efficient, responsive, and accurate field/shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Provide direction to less experienced technicians and escalate technical and/or customer service-related problem areas.
Responsibilities
- Diagnose and resolve basic mechanical, software, network, and system failures
- Service and repair designated equipment to Canon standards and specifications
- Maintain working knowledge and aptitude of multiple product groups
- Provide efficient, responsive, and accurate field/shop/on-site maintenance
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
- Provide direction to less experienced technicians and escalate technical and/or customer service-related problem areas
Requirements
- HS Diploma, GED, or equivalent experience required
- 1 to 2 years of related experience
- A basic understanding of internet environments
- The ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
- Valid driver's license and acceptable driving record
- Ability to lift 50 pounds and be active more than 50 percent of the time
Qualifications
- Basic understanding of internet environments
- The ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
- Ability to lift 50 pounds and be active more than 50 percent of the time
Skills
- Basic mechanical and software troubleshooting skills
- Network and system diagnostics
- Customer service and problem-solving abilities
- Effective communication and interpersonal skills
Benefits
This role is eligible for a transportation allowance. The anticipated hourly salary range for this role is $21.50-31.74 hourly.
Pay
$21.50-31.74 hourly
Schedule
Full-Time On Site
Company Overview
About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Who We Are Where Talent Fosters Innovation
Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer You
- Competitive compensation and benefits
- Discretionary profit sharing
- Discretionary success sharing
- Employee discounts
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else