Field Service Technician II

About the Role

Service and repair a variety of company products and systems at customer locations within a designated area. Manage territory, inventory, and customer relationships while driving revenue opportunities through supply leads and sales.

Responsibilities

• Perform diagnostics, installation, troubleshooting, repairs, and equipment upgrades on devices such as printers and multifunctional systems.
• Execute territory management, maintain accurate parts inventory, and complete administrative tasks.
• Provide exceptional customer service, technical assistance, and training to ensure high customer satisfaction.
• Collaborate with sales and parts departments and support less experienced technicians.

Requirements

• Journeyman-level technical knowledge with 2+ years of experience; technical school completion preferred.
• Strong understanding of electro-mechanical devices, electronics, digital systems, and PC applications.
• Excellent problem-solving, communication, and customer service skills.
• Valid driver’s license required.

Work Environment

• Travel extensively within a designated area.
• Work in diverse weather conditions.
• Handle equipment that may weigh up to 50 pounds.
• Use hand tools with high dexterity and perform physical tasks such as bending and lifting.
• Maintain professionalism and adhere to safety and company policies.