Field Service Technician II

About the role

The Koike Aronson Inc. associate will play a key role in supporting our customers at their location (in excess of 50% travel) as well as from the company office. Effective communication: both internally and externally and the ability to continue to learn new product lines that are driven by customer demands, is the key to success.

Responsibilities

• Installation, troubleshooting, and training of our designed equipment in which they may be performed as a team or individually.
• Supporting our customers; providing suggestions on improving their processes, reducing downtime, and reporting issues and new sales opportunities to the Technical Service Manager.
• Handling regular communication with our customers via phone and email as well as traveling to customer locations (if needed) at short notice.
• Supporting the customer(s) needs which include troubleshooting of electrical, mechanical, gas & pneumatic assembles, and components.
• Reading various styles and layouts of electrical, mechanical, and pneumatic drawings which are produced by Koike Aronson Engineering and/or from vendors supplied drawings and information.
• Embracing new designs and concepts that are driven by customer demands is essential to our business.
• Utilizing our Material Requirement Planning system (MRP) is a key resource in supporting our products and customers demands.
• Training will be provided as there are continual improvements to the MRP system.

Requirements

• Drivers license
• A minimum of Associates Degree (A.A.S.) in electromechanical technology combined with five or more years related work experience and/or training, or equivalent combination of education and/or experience.
• A minimum of five or more years related work experience and/or training, or equivalent combination of education and/or experience.
• A minimum of five or more years related work experience and/or training, or equivalent combination of education and/or experience.
• Electrical and mechanical assembly or service background.
• Highly skilled millwright or machinery maintenance work may be acceptable.
• A high degree of mechanical/electrical and product knowledge with related practical work experience.

Qualifications

• Must have drivers license, be able to travel to Canada, & pass drug test.
• Saturday and Sunday work may be required.

Skills

• Effective communication skills
• Ability to learn new product lines driven by customer demands
• Installation, troubleshooting, and training of designed equipment
• Supporting customer needs including process improvement, reducing downtime, and reporting issues
• Reading and understanding various types of technical drawings
• Embracing new designs and concepts driven by customer demands
• Proficiency in Material Requirement Planning (MRP) software

Benefits

• In excess of 50% travel

Pay

• TBD

Schedule

• On-call availability may be required