Field Service Technician II
About the role
Hi-Cone, a division of ITW (NYSE: ITW), is a global leader in sustainable multipackaging solutions for the Alcohol and Non-Alcoholic Ready to Drink (NARTD) beverage markets. We partner with major Consumer Packaged Goods (CPG) companies to deliver innovative, environmentally responsible secondary packaging systems. As part of ITW’s decentralized structure, Hi-Cone leverages the ITW Business Model to drive customer-focused innovation, operational excellence, and market leadership. In this role, you will be serving customer needs in accordance with Hi-Cone's organizational goals. The majority of your work will be at customer sites in a beverage manufacturing facility, involving installing, maintaining and troubleshooting automated packaging equipment. You will work closely with customers, project managers, engineers, quality personnel and sales. This is a home-based position that requires exceptional communications skills, independent thinking and self-motivation to work independently and as part of the service team and cross functional teams. Knowing when to lead, learn and follow is critical for success. A strong mechanical skill set will be required along with a foundational electrical skill set.
Responsibilities
- Safely works in accordance with enterprise safety vision, All Accidents Are Preventable.
- Proven leadership abilities and ability to effectively communicate orally and in written form.
- Identify equipment and material needs for projects, and coordinate with customer representatives and internal team.
- Participate in and successfully complete job-related educational courses, training/testing programs.
- Assist (as required) in the training of internal and external personnel.
- Use of hand and power tools applicable to the trade.
- Determine need for, analyze and make necessary running adjustments, repairs and overhauls.
- Read and interpret mechanical drawings and electrical and schematics.