Field Service Technician II

Company Overview

Hi‑Cone, a division of ITW (NYSE: ITW), is a global leader in sustainable multipackaging solutions for the Alcohol and Non‑Alcoholic Ready to Drink (NARTD) beverage markets. We partner with major Consumer Packaged Goods (CPG) companies to deliver innovative, environmentally responsible secondary packaging systems. As part of ITW’s decentralized structure, Hi‑Cone leverages the ITW Business Model to drive customer‑focused innovation, operational excellence, and market leadership.

Position Summary

In this role you will serve customer needs in accordance with Hi‑Cone's organizational goals. The majority of work will be at customer sites in beverage manufacturing facilities, involving installation, maintenance, and troubleshooting of automated packaging equipment. You will work closely with customers, project managers, engineers, quality personnel, and sales. This is a home‑based position that requires exceptional communication skills, independent thinking, and self‑motivation to work both independently and as part of service and cross‑functional teams. Knowing when to lead, learn, and follow is critical for success. A strong mechanical skill set and a foundational electrical skill set are required. Up to 85% travel is expected, with on‑call availability 24 hours per day, 7 days per week when not on vacation or approved time off.

Core Competencies

• Safe, ethical, reliable and high integrity.
• Communication skills, written and verbal.
• Business Acumen – understanding company objectives and customer needs tied to day‑to‑day actions.
• Learning agility and desire to learn.
• Strong mechanical skills and mechanical theory.
• Foundational electrical knowledge and comprehension of electrical theory.

Key Responsibilities

• Work safely in accordance with the enterprise safety vision: “All accidents are preventable.”
• Demonstrate proven leadership abilities and effective oral and written communication.
• Identify equipment and material needs for projects and coordinate with customer representatives and internal teams.
• Participate in and successfully complete job‑related educational courses, training, and testing programs.
• Assist, as required, in training internal and external personnel.
• Use hand and power tools applicable to the trade.
• Determine needs, analyze, and make necessary running adjustments, repairs, and overhauls.
• Read and interpret mechanical drawings, electrical schematics, and related documentation.
• Maintain knowledge of installation, troubleshooting, and repair of low & high voltage electrical systems, PLCs, servo motion systems, discrete and analog field devices, and basic wiring principles.
• Independently plan and execute travel.

Qualifications

• Strong communication skills, including the ability to write professional emails and service reports.
• Strong end‑user computer skills.
• Ability to read and understand mechanical and electrical drawings.
• Strong ability for mechanical troubleshooting, repair, and installation.
• Working knowledge of PLCs, VFDs, servo systems, and relay logic.
• Allen Bradley/Rockwell PLC and HMI programming experience.
• Electromechanical degree preferred; vocational training or relevant work experience may be acceptable.

Position Requirements

• Must be able to stand for 8 hours a day and lift 40‑50 pounds for extended periods.
• Must reside within a 2‑hour drive of a major airport.
• Must maintain a valid driver’s license, clean driving record, and valid passport at all times.
• Must maintain the ability to travel freely domestically and internationally.
• Home‑based position with up to 85% travel; on‑call to travel 24/7 when not on vacation or approved time off.

Compensation

The salary range for this position is $38 – $40 per hour. The pay rate depends on geographic location; this range applies to candidates in the Chicago, Illinois metro area. The specific hiring rate within the posted range will depend on the candidate’s qualifications and prior experience.

Benefits

For more information about the benefits package, please visit the benefits page.