Field Service Technician II

Location: 6410 Houston, TX

About the Role

DEUTZ Field Service Technicians are creative mechanic marvels that contribute to the organization’s success by providing expertise in field service troubleshooting, installations, and repair of DEUTZ machinery. The Field Service Technician will perform field‑related preventative maintenance and routine repairs on all DEUTZ products and non‑DEUTZ construction equipment operating within the DEUTZ Power Center, liaising with the Service Supervisor, Parts Department, customers, new‑engine sales, and engineering/warranty teams.

Responsibilities

• Travel to customer locations to perform engine and equipment‑related repairs.
• Assist in resolving customer‑related issues in a timely manner.
• Work with all employees and supervisors to ensure the facility is clean, organized, and presents a positive image of DEUTZ.
• Plan methods and sequence of performing assigned repairs.
• Pre‑order all parts and materials required to perform assigned repairs.
• Inspect required repairs safely and effectively.
• Ensure all repairs are completed as assigned and according to manufacturer requirements.
• Ensure proper cosmetic appearance upon completion of repairs.
• Return unused parts and materials per DEUTZ Power Center return parts guidelines.
• Maintain a clean and safe work area.
• Communicate with customers in a respectful and honest manner.
• Match all identified solutions necessary to affect a repair.
• Complete all work orders and time sheets promptly.
• Consult the DEUTZ Service Department ticket system when necessary to ensure accuracy and approval of repairs.
• Maintain vehicle parts inventory at a suitable level for first‑call completions and local parts sales.
• Perform all work in accordance with established policies and procedures.
• Assist in filing warranty claims and customer invoices.
• Follow all DEUTZ employee policies and procedures, especially regarding travel and company credit cards.
• Maintain and clean service trucks to meet DOT requirements.
• Other duties as assigned.

Minimum Requirements

• High School Graduate or General Education Degree (GED).
• 2–3 years of experience as a field technician.
• Ability to maintain DOT medical card status.
• Valid driver’s license and insurability by the company.
• Strong computer proficiency with software including Serdia, Serpic, Fieldaware, Microsoft Word, and Excel.

Preferred Requirements

• 2–5 years of construction equipment repair experience.
• Certification/Training in heavy equipment and diesel engine repairs.

Other Qualifications

• Strong experience diagnosing and repairing NG/CNG engines; Tier 3‑4 emissions level preferred.
• Exceptionally strong working knowledge of DEUTZ diesel engines.
• Ability to work with minimal supervision.
• Compliance with all local/state and company requirements to operate a company‑assigned service vehicle.
• Excellent communication skills (written, verbal, and telephone).
• Proficiency with basic computer functions and portable diagnostic tools.
• Must have own tools (key DEUTZ tools will be provided).

Physical Requirements

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee works in a shop environment, spending most of the time standing and walking, and may be exposed to weather conditions and loud noises.

Travel Requirements

Anticipated domestic and international travel is approximately 70‑90 % depending on business needs.