Field Service Technician II

About the role

We're actively seeking an individual to diagnose and resolve basic mechanical, software, network, and system failures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.

Responsibilities

• Diagnose and resolve basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
• Provide efficient, responsive, and accurate field/shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Requirements

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Qualifications

• Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
• Ability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Skills

• Basic understanding of internet environments.
• Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Benefits

This role is eligible for a transportation allowance.

Pay

The anticipated hourly rate for this role is $21.50 to $30.75 hourly.

Schedule

This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

About Canon USA

Canon USA, an innovator of technology, solutions, and services, is looking for individuals who strive for excellence in operational, maintenance, and networking support. We are committed to social and environmental responsibility and fostering innovation through our technologies and community involvement.

Company Overview

Learn more about Canon at www.usa.canon.com. Connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

What We Offer

• Competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag! A Canon welcome kit and official merch you can’t get anywhere else.

Additional Information

All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.