Field Service Technician II
Canon Information Technology Services, Inc. · Mechanicsburg, PA · 1 mo ago
On-siteEngineering$21.5–$30.75/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job posting.
Content:
- About the Role: paragraph(s) describing role: "Spotting a solution and fixing a problem is a tremendous technical skillset..." etc. Also "Your Impact We’re actively seeking an individual to:" then bullet list of duties.
- About You: The Skills & Expertise You Bring: includes requirements: HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. Basic understanding of internet environments and ability to complete 120-day intro period and PDIF new-hire class. Ability to travel (valid driver's license and acceptable driving record). Capability to work in 24/7 environment, shift work and on-call rotations. Required to take steps to obtain security clearances. Must be able to lift 50 pounds and be active >50% of time.
- Also note about COVID vaccination etc.
- Pay: "We are providing the anticipated base salary range for this role: $21.50-$30.75 hourly." Also later "Compensation details: 21.5-30.75 Hourly Wage". So Pay section.
- Benefits: "We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else" Also later: "Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more."
Thus Benefits section.
- Schedule: Not explicitly stated. There's mention of "capability to work in a 24/7 environment, while performing shift work and on-call rotations." That implies schedule but not explicit schedule details like "Full-Time" etc. The posting says Type: Full-Time. That could be schedule. But we need to include Schedule section only if posting actually states them. It does state Type: Full-Time. That's schedule info. So we can include Schedule with "Full-Time". However we need to avoid filler like "not specified". It's specified.
- Qualifications: Might be overlapping with Requirements. The posting includes "About You: The Skills & Expertise You Bring". That could be Requirements or Qualifications. We can treat that as Requirements. Also there is "HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience." That's qualification. Could also be Skills. We'll decide.
We need sections: About the role (we have), Responsibilities (we have bullet list under "Your Impact"), Requirements (maybe combine qualifications and skills), Qualifications (maybe separate), Skills (maybe separate), Benefits, Pay, Schedule.
We must not repeat job title as heading. No Job ID etc.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details.
We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not include boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
Thus we need to strip out:
- "Company Overview About our Company - Canon U.S.A., Inc., is a leading provider..." That's company overview; is that substantive? It's about the company, not the role. The instruction says preserve ALL substantive information; does company overview count as substantive? It's about the company, not the role. Might be considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company overview is not explicitly listed to remove, but it's not about the role. However "preserve ALL substantive information" suggests we keep everything that is substantive to the job posting. Company overview may be considered substantive but not required for the role. However typical job posting includes company overview; we might keep it as a section? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "Company Overview". So we cannot add a heading not in list. Could we incorporate company overview into About the role? Probably not appropriate. The instruction says "Prefer a few substantive sections over many thin ones." So we could omit company overview if not fitting allowed headings. But we must preserve ALL substantive information; if we omit it, we lose info. However maybe company overview is considered boilerplate? Not exactly. But given the limited headings, we might need to drop it because we cannot create a new heading. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, but likely we should only use those headings. It also says "include a section ONLY when the posting has real, specific content for it". So we could create a section for Company Overview if we wanted, but it's not in the list of examples; but the instruction didn't forbid other headings, just gave examples. However safer to stick to those headings. The company overview may be considered "About the role"? Not really. Could we incorporate some of it into About the role? Might be stretching.
Given typical tasks, they expect us to extract role-specific sections and ignore company overview. So we will omit company overview.
Also remove "Who We Are" etc. That's also company culture; maybe we can incorporate into Benefits? Not exactly. But we could treat "Who We Are" as part of Benefits? Not appropriate. Probably we should omit.
Also remove "All referenced product names..." etc.
Also remove "We comply with all applicable federal..." etc (EEO). Remove legal boilerplate.
Also remove "If you are not reviewing this job posting on our Careers site..." etc.
Also remove "#CUSA Posting Tags #PM19 #ID22".
Also remove "Based on weekly patent counts..." etc.
Now we need to structure.
Let's extract content:
About the Role:
Paragraph: "Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products."
Then "Your Impact We’re actively seeking an individual to:" then list:
- Diagnose basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
Note: Some bullet points may be repetitive; we keep as given.
About You: The Skills & Expertise You Bring:
Paragraph: "Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19."
Then list:
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- The ability to travel (valid driver's license and acceptable driving record necessary).
- The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Pay:
- "We are providing the anticipated base salary range for this role: $21.50-$30.75 hourly."
- Also "Compensation details: 21.5-30.75 Hourly Wage". We'll just include once.
Benefits:
Paragraph: "We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks!"
List:
- Employee referral bonus
- Employee discounts
- Dress for Your Day attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you cant get anywhere else
Then another paragraph: "Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation"
We should include that as part of Benefits.
Schedule:
- Type: Full-Time (from header). Also mention capability to work in 24/7 environment, shift work, on-call rotations. That's schedule info. We'll include schedule as "Full-Time" and note shift work/on-call rotations.
We need to avoid duplication.
Now produce HTML.
We'll have sections:
About the Role
Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
Responsibilities
- Diagnose basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
Requirements
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- The ability to travel (
for prose. We must not include boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Thus we need to strip out: - "Company Overview About our Company - Canon U.S.A., Inc., is a leading provider..." That's company overview; is that substantive? It's about the company, not the role. The instruction says preserve ALL substantive information; does company overview count as substantive? It's about the company, not the role. Might be considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company overview is not explicitly listed to remove, but it's not about the role. However "preserve ALL substantive information" suggests we keep everything that is substantive to the job posting. Company overview may be considered substantive but not required for the role. However typical job posting includes company overview; we might keep it as a section? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "Company Overview". So we cannot add a heading not in list. Could we incorporate company overview into About the role? Probably not appropriate. The instruction says "Prefer a few substantive sections over many thin ones." So we could omit company overview if not fitting allowed headings. But we must preserve ALL substantive information; if we omit it, we lose info. However maybe company overview is considered boilerplate? Not exactly. But given the limited headings, we might need to drop it because we cannot create a new heading. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, but likely we should only use those headings. It also says "include a section ONLY when the posting has real, specific content for it". So we could create a section for Company Overview if we wanted, but it's not in the list of examples; but the instruction didn't forbid other headings, just gave examples. However safer to stick to those headings. The company overview may be considered "About the role"? Not really. Could we incorporate some of it into About the role? Might be stretching.
Given typical tasks, they expect us to extract role-specific sections and ignore company overview. So we will omit company overview.
Also remove "Who We Are" etc. That's also company culture; maybe we can incorporate into Benefits? Not exactly. But we could treat "Who We Are" as part of Benefits? Not appropriate. Probably we should omit.
Also remove "All referenced product names..." etc.
Also remove "We comply with all applicable federal..." etc (EEO). Remove legal boilerplate.
Also remove "If you are not reviewing this job posting on our Careers site..." etc.
Also remove "#CUSA Posting Tags #PM19 #ID22".
Also remove "Based on weekly patent counts..." etc.
Now we need to structure.
Let's extract content:
About the Role:
Paragraph: "Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products."
Then "Your Impact We’re actively seeking an individual to:" then list:
- Diagnose basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
Note: Some bullet points may be repetitive; we keep as given.
About You: The Skills & Expertise You Bring:
Paragraph: "Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19."
Then list:
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- The ability to travel (valid driver's license and acceptable driving record necessary).
- The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Pay:
- "We are providing the anticipated base salary range for this role: $21.50-$30.75 hourly."
- Also "Compensation details: 21.5-30.75 Hourly Wage". We'll just include once.
Benefits:
Paragraph: "We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks!"
List:
- Employee referral bonus
- Employee discounts
- Dress for Your Day attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you cant get anywhere else
Then another paragraph: "Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation"
We should include that as part of Benefits.
Schedule:
- Type: Full-Time (from header). Also mention capability to work in 24/7 environment, shift work, on-call rotations. That's schedule info. We'll include schedule as "Full-Time" and note shift work/on-call rotations.
We need to avoid duplication.
Now produce HTML.
We'll have sections:
About the Role
Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
Responsibilities
- Diagnose basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
Requirements
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- The ability to travel (