Field Service Technician II

Location: Lynchburg, VA | Full-Time | Field Service

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Requirements

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capability to work in a 24/7 environment, including shift work and on-call rotations.
• Required to obtain security and/or other clearances required by customers to enter customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
• Must be legally authorized to work in the United States; the company will not pursue or support visa sponsorship.
• All applicants must reside in the United States at the time of hire.

Company Overview

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Where Talent Fosters Innovation. Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local