Field Service Technician II
About the Role
Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Provide direction to less experienced technicians. Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.
Requirements
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Capability to work in a 24/7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
- Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
- Must be legally authorized to work in the United States; the Company will not pursue or support visa sponsorship.
- All applicants must reside in the United States at the time of hire.
Pay
Anticipated base salary range: $21.50–$30.75 hourly.
Benefits
- Competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.
- Employee referral bonus.
- Employee discounts.
- Dress for Your Day attire program (casual is welcome, based on job function).
- Volunteer opportunities to give back to the local community.
- Canon welcome kit and official merchandise.
Company Overview
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., has ranked in the top-10 for U.S. patents granted for 41 consecutive years as of 2024. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.