Field Service Technician II

Responsibilities

• Diagnose, Identify, and Troubleshoot Industrial Packaging Equipment
• Conduct installation, maintenance, and repair work and run/lead Installation Crews
• Ability to read and interpret technical manuals and blueprints
• Face-to-Face Customer Service - Maintain open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence
• Professionally build customer relationships through solution-oriented communication and service, both on-site and phone support
• Identify and participate in sales opportunities such as Maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities
• Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly
• Properly document, label, and return all defective parts resulting from the repair
• Comply with all safety policies, practices, and procedures always
• Work as a member of the local and national teams to provide efficient service to all accounts
• Supervise and train junior maintenance staff

Requirements

• Firm understanding of Case Erectors, Stretch, and Shrink film equipment
• Perform film audits and be able to identify film issues and resolutions
• Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training
• Must be self-motivated with the ability to lead a team and or work & think well independently
• Complete and pass all factory certification courses as the Field Service Training Program dictates
• Excellent written and oral skills required for service call reporting
• Strong service time management skills preferred
• Basic PLC skills - can write simple logic, interface with equipment and can make simple program changes
• Has successfully attended formal PLC training
• Maintain up-to-date driver’s License, registration, insurance, and good driving record
• Absolutely must be able to drive a forklift
• Absolutely must be able to use a smartphone and any related applications required for the job or timekeeping
• Supply and maintain your own tools and test equipment with the appropriate calibration ensuring all tools and car stock parts are kept safe and secure
• The ability to lift and carry a toolbox that can weigh up to 50 lbs

Qualifications

• Associates or higher degree from a vocational school or college with a focus in the Mechanical or Electrical field
• Or 5+ years relevant and recent experience working in Secondary Packaging Equipment or similar environment

Skills

• PLC communications and program modification capabilities

About the Role

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.