Field Service Technician II

About the role

Alma Lasers, a Sisram Medical company, is a global leader in medical‑aesthetic technologies with over 25 years of experience in energy‑based devices, operating in more than 100 countries. In the U.S., Alma Lasers is a trusted brand among physicians, clinics, and consumers for skin rejuvenation, body contouring, hair removal, and other aesthetic applications. This is a remote Field Service Technician II position primarily covering the Central United States, with travel to the East and West Coasts as needed; candidates should reside in or near Texas.

Responsibilities

• Travel to customer sites throughout the continental U.S., focusing on the Central US, to perform repairs and scheduled preventative maintenance on Alma Lasers equipment.
• Provide Level 2 technical troubleshooting to customers and internal employees via phone.
• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis, including full board swaps using diagrams and schematics.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Set appointments for preventive maintenance, service calls, and installations.
• Work closely with the Client Relations team to resolve customer issues.
• Perform device calibration using specified test equipment such as power meters.
• Mentor and aid other field service personnel and develop troubleshooting documents for the Client Relations team.
• Abide by company safety and health policies; perform low‑voltage electrical repair using multimeter, oscilloscope, and hand tools.
• Assist in mentoring peers and other departments (no direct supervisory reports).
• Work in professional office environments and medical offices in the field; use standard office equipment and hand tools/electrical meters.
• Physical demands include occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling; frequent lifting/moving up to 25 lb and occasional lifting/moving up to 70 lb; requires close, distance, color, peripheral vision, depth perception, and focus adjustment.
• Travel requirement: 75‑90% as needed.

Requirements

Associate’s degree in electrical or electronic repair, or equivalent experience; 4+ years of field service experience; eligibility to work in the United States (documentation required).

Skills

• Positive attitude and approach to job responsibilities and the Alma team.
• Ability to read diagrams and schematics.
• Proficiency with Microsoft Applications (MS Office, Excel, Visio, PowerPoint, Outlook).
• NetSuite and Salesforce experience preferred.
• Excellent organizational skills.
• Ability to multitask.
• Strong planning, problem‑solving/analysis, technical capacity, and customer‑facing communication proficiency.
• Ability to retain large amounts of information.
• Knowledge of ISO 13485 certification preferred.
• Experience with component‑level repair preferred.

Pay

Hourly rate: $42–$46 per hour; eligible for overtime pay in accordance with applicable federal and state laws.