Field Service Technician II

We need to output HTML fragment with sections only when there is real specific content. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. Also not include Job ID etc. Remove boilerplate. We need to parse the posting. Key info: - Position: Field Service Technician II – East Coast US Remote Position – Primarily Covering the East Coast, with Central U.S. Coverage as Needed - Hourly Rate: $42–$46 per hour, commensurate with experience (but we cannot include Pay section if content is just "commensurate with experience"? The rule: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here they state hourly rate $42–$46 per hour, commensurate with experience. That is a specific range, though includes "commensurate with experience". It's still a specific range. So we can include Pay section with that range. Probably okay. - Eligible for overtime pay in accordance with applicable federal and state laws. That's also pay-related. - About Alma Lasers: description. - Summary: primary responsibility: travel to customer sites throughout continental US with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. Sometimes provide level two technical trouble shooting with customers via phone. - Essential Functions list: many bullet-like sentences. - Competencies list. - Education and Experience Required: Associate's degree in electrical or electronic repair, or equivalent experience; 4+ years of Field Service experience; Experience with component level repair, preferred; Knowledgeable of ISO 13485 certification, preferred. - Skills Required: Positive attitude... Ability to read diagrams and schematics; Microsoft Applications; NetSuite and Salesforce experience, preferred; Excellent organizational skills; Positive attitude (duplicate); Ability to multitask. - Supervisory Responsibility: no direct reports but assists in mentoring peers. - Work Environment: description. - Physical Demands: description. - Travel: 75-90% travel as needed; primarily support customers throughout East Coast, with travel to Central US as business needs require. - Work Authorization: documentation showing eligibility to work in US required. - Other Duties: note about job description not comprehensive. - EEO etc boilerplate to remove. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. - About the role: could include summary about Alma Lasers and role overview. Possibly combine "About Alma Lasers" and summary. - Responsibilities: essential functions list. - Requirements: maybe education and experience required. - Qualifications: maybe certifications preferred? Or could combine with requirements. But we need to follow typical headings: Requirements vs Qualifications vs Skills. We need to decide based on content. We have Education and Experience Required (that's qualifications). Skills Required (skills). Competencies (maybe also skills). Could treat Competencies as Skills? But we have separate Skills heading. We need to avoid thin sections. So we can combine similar items. Potential plan: - About the role: include Alma Lasers description and summary of role (travel, repairs, PM, level 2 support). - Responsibilities: list essential functions (diagnose, repair, read diagrams, test, documentation, phone support, safety, low voltage repair, set appointments, work with client relations, calibrate, mentor, develop troubleshooting docs). - Requirements: Education and Experience Required (Associate's degree, 4+ years field service, component level repair preferred, ISO 13485 preferred). - Skills: Competencies list (Planning, Problem Solving/Analysis, Technical Capacity, Organizational Skills, Customer Facing Communication Proficiency, Ability to retain large amounts of information) plus Skills Required (positive attitude, ability to read diagrams/schematics, MS Office, NetSuite/Salesforce preferred, excellent organizational skills, ability to multitask). Might be redundant but we can combine. - Pay: Hourly rate $42–$46 per hour, eligible for overtime per law. - Schedule: Travel 75-90% as needed, primarily East Coast with occasional Central US travel. Could also mention remote position? The posting says Remote Position – Primarily Covering the East Coast. So schedule includes travel percentage. - Benefits: Not mentioned explicitly. No benefits described. So we should not create Benefits section. - Also maybe include Work Authorization? Could be part of Requirements? But it's not a requirement per se, it's a condition. Could be included in Requirements as "Must be authorized to work in the United States". But we can add a short paragraph under Requirements. We must not include boilerplate like EEO, E-Verification, etc. We must not repeat job title as heading. We must not include navigation etc. We must output only HTML fragment. Let's craft. Structure:

About the role

Alma Lasers, a Sisram Medical company, is a global leader in medical‑aesthetic technologies with over 25 years of experience in energy‑based devices. Operating in more than 100 countries, Alma delivers innovative, science‑based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications. In the U.S., Alma Lasers is a trusted brand among physicians, clinics, and consumers.

The Field Service Technician II role is primarily remote, covering the East Coast with travel to the Central United States as needed. The technician travels to customer sites to perform repairs, preventative maintenance, and provides Level 2 technical support via phone.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Perform low‑voltage electrical repair using multimeter, oscilloscope, and other hand tools
• Set appointments to perform preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team

Requirements

• Associate’s degree in electrical or electronic repair, or equivalent experience
• 4+ years of field service experience
• Experience with component‑level repair (preferred)
• Knowledgeable of ISO 13485 certification (preferred)
• Authorization to work in the United States

Skills

• Positive attitude and approach to job responsibilities and the Alma team
• Ability to read diagrams and schematics
• Proficiency with Microsoft Applications (MS Office, Excel, Visio, PowerPoint, Outlook)
• Experience with NetSuite and/or Salesforce (preferred)
• Excellent organizational skills
• Ability to multitask
• Planning
• Problem solving and analysis
• Technical capacity
• Customer‑facing communication proficiency
• Ability to retain large amounts of information

Pay

Hourly rate: $42–$46 per hour, commensurate with experience. Eligible for overtime pay in accordance with applicable federal and state laws.

Schedule

This position requires 75‑90% travel as needed, primarily supporting customers throughout the East Coast with travel to the Central United States as business needs require.

We need to ensure no filler like "commensurate with experience" inside Pay? It's okay because we have actual range. The rule says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here we have Pay section with actual range plus mention of commensurate with experience; that's okay because we have real data. It's not purely filler. Schedule: we have travel percentage. We must not include Benefits section because none. Check for any duplicated lines: we have "Positive attitude and approach to the job responsibilities and the Alma team" appears twice in Skills Required; we included once. We must not include "Supervisory Responsibility", "Work Environment", "Physical Demands", "Other Duties", "Work Authorization" as separate headings unless we map them. We incorporated work authorization into Requirements. We could also add a short sentence about work environment under Responsibilities? But not required. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to preserve all substantive info. If we omit work environment and physical demands, we lose substantive info. We need to include them somewhere. The sections we have are limited to the predefined headings. We can put work environment and physical demands under Responsibilities or maybe under About the role? But they are substantive. We need to ensure we don't lose them. We could add a subsection under Responsibilities for "Work Environment" and "Physical Demands" but we cannot create new headings besides the allowed ones? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use

for section headings (list). It implies we should use those headings for sections. It doesn't say we cannot add other headings, but to follow the pattern, better to stick to those. However we need to preserve all substantive info. We could incorporate work environment and physical demands into Responsibilities as bullet points. That would preserve them. Similarly, "Supervisory Responsibility" could be a bullet under Responsibilities. "Other Duties" note about job description not comprehensive could be omitted? It's boilerplate? It's a generic statement; maybe we can drop as it's not substantive? It's basically saying duties may change. That's somewhat generic but still info. Might be considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Other Duties" note is not exactly boilerplate but it's a standard disclaimer. Might be considered boilerplate? Safer to drop. We need to preserve "Work Authorization" - we added to Requirements. We need to preserve "Travel" - we added to Schedule. We need to preserve "Eligible for overtime pay" - we added to Pay. We need to preserve "Ability to read diagrams and schematics" - we have in Skills. We need to preserve "Microsoft Applications" - we have. We need to preserve "NetSuite and Salesforce experience, preferred" - we have. We need to preserve "Excellent organizational skills" - we have. We need to preserve "Ability to multitask" - we have. We need to preserve "Positive attitude and approach to the job responsibilities and the Alma team" - we have. We need to preserve "Planning, Problem Solving/Analysis, Technical Capacity, Organizational Skills, Customer Facing Communication Proficiency, Ability to retain large amounts of information" - we have as separate bullet points. We need to preserve "Associate's degree in electrical