Field Service Technician II
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We need to include sections only when posting has real specific content. We have:
- About Alma Lasers (company description) - could be "About the role"? Actually "About Alma Lasers" is about company, not role. But we could use "About the role" heading for summary of role? The posting includes a "Summary" paragraph describing primary responsibility. That could be under "About the role" or "Responsibilities". The instruction says we can use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
We have:
- Summary (primary responsibility) -> could go under "About the role" or "Responsibilities". Probably "About the role" is a brief description; "Responsibilities" list essential functions.
- Essential Functions list (diagnose, troubleshoot, repair, etc.) -> Responsibilities.
- Competencies (Planning, Problem Solving/Analysis, etc.) -> could be Skills or Qualifications? Might be "Skills". But we also have "Skills Required" list.
- Education and Experience Required -> could be "Qualifications" or "Requirements". Use "Qualifications" maybe.
- Skills Required -> "Skills".
- Supervisory Responsibility -> maybe not needed; could be omitted if not substantive? It says "This position has no direct reports but assists in mentoring peers..." Might be considered part of responsibilities but we can include under Responsibilities as a bullet.
- Work Environment -> maybe not needed as a section unless we have a heading for it? Not in allowed list. Could omit.
- Physical Demands -> not in allowed list; could omit.
- Travel -> could be under "Schedule"? Actually travel is not schedule but could be under "Schedule"? Not exactly. The allowed headings include Schedule. Travel could be considered part of Schedule? Might be better to omit Travel section because not in allowed headings? But we could include under "Schedule" if we interpret schedule as travel schedule? However instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." Travel is not Pay/Schedule/Benefits, but we don't have a heading for Travel in allowed list. So we should not create a Travel heading. We could incorporate travel info into Responsibilities or About the role as prose.
- Work Authorization -> could be under "Requirements"? Might be considered a requirement. Could include as a bullet under Requirements.
- Other Duties -> maybe not needed.
- Equal Opportunity Employment etc -> boilerplate to remove.
- Pay: "Hourly Rate: $42–$46 per hour, commensurate with experience" plus overtime eligibility. This is Pay info. So we need a Pay section.
- Benefits: Not mentioned explicitly. No benefits details. So we should not create Benefits section.
- Schedule: Not mentioned besides travel percentage. Could treat travel as schedule? Not exactly. The instruction says only create Schedule if posting actually states them. It does state travel percentage (75-90% travel). That's about schedule/travel. Could we put that under Schedule? Might be acceptable. However the heading "Schedule" is allowed. We could include travel info there. But we need to ensure we don't create filler. We have specific travel percentage, so we can include.
Thus sections:
- About the role (summary)
- Responsibilities (essential functions + supervisory + work environment? maybe just essential functions)
- Qualifications (education and experience)
- Skills (skills required)
- Pay (hourly rate, overtime)
- Schedule (travel percentage)
We should not include Benefits.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate.
We need to include all substantive info: company description? The "About Alma Lasers" paragraph is substantive about company. Should we include it? It's not under allowed headings but we could include as a
before first heading? The instruction says output only HTML fragment, no /. We can include a
for company overview before headings. That's allowed as prose. Not a heading.
We need to include location info: "Remote Position – Primarily Covering the East Coast, with Central U.S. Coverage as Needed" and "We are seeking candidates who live in or near the following locations: New York New Jersey". That's location requirement. Could be part of About the role or Requirements. Probably under Qualifications or Requirements. Since we have Qualifications for education/experience, we could add location as a bullet under Qualifications? Or under Requirements. But we don't have a Requirements heading; we have Qualifications. Could treat location as part of Qualifications.
Also "Hourly Rate: $42–$46 per hour, commensurate with experience" and overtime.
Also "Eligible for overtime pay in accordance with applicable federal and state laws."
Also "Work Authorization: Documentation showing eligibility to work in the United States will be required." That's a requirement.
Also "Supervisory Responsibility: This position has no direct reports but assists in mentoring peers and other departments as needed." Could be under Responsibilities.
Also "Work Environment: This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters." Could be under Responsibilities or maybe a separate section but not allowed. Could incorporate into Responsibilities as prose.
Physical Demands: we could omit as not in allowed headings but it's substantive. However we cannot create a heading for it. Could we include it as a
under Responsibilities? Possibly but it's not a duty. Might be considered part of job description but not a list. The instruction says preserve ALL substantive information. So we need to include it somewhere. We could add a
under Responsibilities describing physical demands. That's okay.
Travel: we have schedule/travel percentage. We'll put under Schedule.
Now let's extract details:
Company description (About Alma Lasers):
"Alma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD). Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care.
In the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers—delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications."
We'll put that as a
before headings.
Summary:
"The primary responsibility of the Field Service Technician II is to travel to customer sites throughout the continental United States with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone. Come be a part of the amazing culture here at Alma!"
We'll put that under About the role as prose.
Responsibilities (Essential Functions):
List:
- Diagnose and troubleshoot malfunctioning medical instruments or equipment
- Repair equipment after diagnosis
- Read diagrams and schematics to perform full board swaps as needed
- Test machines after repair to ensure proper functionality
- Maintain and complete all repair documentation paperwork
- Provide Level 2 support via phone to customers and internal employees
- Abide by company safety and health policies
- Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
- Set appointments to perform preventive maintenance, service calls, and installations
- Work closely with the Client Relations team to resolve customer issues
- Perform device calibration using specified test equipment such as power meters
- Mentor and aid other field service personnel
- Develop troubleshooting documents for our Client Relations team
Also Supervisory Responsibility: "This position has no direct reports but assists in mentoring peers and other departments as needed." Could be added as a bullet.
Work Environment: "This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters." Could be a bullet or prose.
Physical Demands: "The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus." Could be a bullet list.
We'll include these as
- under Responsibilities.
Qualifications (Education and Experience Required):
- Associate's degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
- Work Authorization: Documentation showing eligibility to work in the United States will be required.
- Location: Candidates should live in or near New York or New Jersey (East Coast focus). Also remote position primarily covering East Coast, with Central U.S. coverage as needed.
We'll include location as bullet.
Skills Required:
- Positive attitude and approach to the job responsibilities and the Alma team (mentioned twice; we can deduplicate)
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- NetSuite and Salesforce experience, preferred
- Excellent organizational skills
- Ability to multitask
- (Also from Competencies: Planning, Problem Solving/Analysis, Technical Capacity, Organizational Skills, Customer Facing Communication Proficiency, Ability to retain large amounts of information) These are competencies; could be considered skills. We'll include them as skills.
We need to avoid duplicating "Positive attitude and approach to the job responsibilities and the Alma team". We'll include once.
Pay:
- Hourly Rate: $42–$46 per hour, commensurate with experience
- Eligible for overtime pay in accordance with applicable federal and state laws.
Schedule:
- Travel: This position requires 75-90% travel as needed. Primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.
We'll put that under Schedule.
Now ensure we don't include boilerplate: EEO, E-Verification, etc.
Now produce HTML fragment:
About the role
Summary paragraph...
Responsibilities
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Pay
- Hourly Rate: $42–$46 per hour, commensurate with experience
- Eligible for overtime pay in accordance with applicable federal and state laws.
Schedule
- This position requires 75-90% travel as needed. Primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.
We also need company description paragraph before headings. Let's put that as a at top.
Now check for any missing substantive info: The "Come be a part of the amazing culture here at Alma!" is part of summary; we included.
The "Reasonable accommodations may be made to
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate. We need to include all substantive info: company description? The "About Alma Lasers" paragraph is substantive about company. Should we include it? It's not under allowed headings but we could include as a
before first heading? The instruction says output only HTML fragment, no /. We can include a
for company overview before headings. That's allowed as prose. Not a heading. We need to include location info: "Remote Position – Primarily Covering the East Coast, with Central U.S. Coverage as Needed" and "We are seeking candidates who live in or near the following locations: New York New Jersey". That's location requirement. Could be part of About the role or Requirements. Probably under Qualifications or Requirements. Since we have Qualifications for education/experience, we could add location as a bullet under Qualifications? Or under Requirements. But we don't have a Requirements heading; we have Qualifications. Could treat location as part of Qualifications. Also "Hourly Rate: $42–$46 per hour, commensurate with experience" and overtime. Also "Eligible for overtime pay in accordance with applicable federal and state laws." Also "Work Authorization: Documentation showing eligibility to work in the United States will be required." That's a requirement. Also "Supervisory Responsibility: This position has no direct reports but assists in mentoring peers and other departments as needed." Could be under Responsibilities. Also "Work Environment: This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters." Could be under Responsibilities or maybe a separate section but not allowed. Could incorporate into Responsibilities as prose. Physical Demands: we could omit as not in allowed headings but it's substantive. However we cannot create a heading for it. Could we include it as a
under Responsibilities? Possibly but it's not a duty. Might be considered part of job description but not a list. The instruction says preserve ALL substantive information. So we need to include it somewhere. We could add a
under Responsibilities describing physical demands. That's okay. Travel: we have schedule/travel percentage. We'll put under Schedule. Now let's extract details: Company description (About Alma Lasers): "Alma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD). Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care. In the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers—delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications." We'll put that as a
before headings. Summary: "The primary responsibility of the Field Service Technician II is to travel to customer sites throughout the continental United States with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone. Come be a part of the amazing culture here at Alma!" We'll put that under About the role as prose. Responsibilities (Essential Functions): List: - Diagnose and troubleshoot malfunctioning medical instruments or equipment - Repair equipment after diagnosis - Read diagrams and schematics to perform full board swaps as needed - Test machines after repair to ensure proper functionality - Maintain and complete all repair documentation paperwork - Provide Level 2 support via phone to customers and internal employees - Abide by company safety and health policies - Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment - Set appointments to perform preventive maintenance, service calls, and installations - Work closely with the Client Relations team to resolve customer issues - Perform device calibration using specified test equipment such as power meters - Mentor and aid other field service personnel - Develop troubleshooting documents for our Client Relations team Also Supervisory Responsibility: "This position has no direct reports but assists in mentoring peers and other departments as needed." Could be added as a bullet. Work Environment: "This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters." Could be a bullet or prose. Physical Demands: "The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus." Could be a bullet list. We'll include these as
- under Responsibilities.
Qualifications (Education and Experience Required):
- Associate's degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
- Work Authorization: Documentation showing eligibility to work in the United States will be required.
- Location: Candidates should live in or near New York or New Jersey (East Coast focus). Also remote position primarily covering East Coast, with Central U.S. coverage as needed.
We'll include location as bullet.
Skills Required:
- Positive attitude and approach to the job responsibilities and the Alma team (mentioned twice; we can deduplicate)
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- NetSuite and Salesforce experience, preferred
- Excellent organizational skills
- Ability to multitask
- (Also from Competencies: Planning, Problem Solving/Analysis, Technical Capacity, Organizational Skills, Customer Facing Communication Proficiency, Ability to retain large amounts of information) These are competencies; could be considered skills. We'll include them as skills.
We need to avoid duplicating "Positive attitude and approach to the job responsibilities and the Alma team". We'll include once.
Pay:
- Hourly Rate: $42–$46 per hour, commensurate with experience
- Eligible for overtime pay in accordance with applicable federal and state laws.
Schedule:
- Travel: This position requires 75-90% travel as needed. Primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.
We'll put that under Schedule.
Now ensure we don't include boilerplate: EEO, E-Verification, etc.
Now produce HTML fragment:
About the role
Summary paragraph...
Responsibilities
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Pay
- Hourly Rate: $42–$46 per hour, commensurate with experience
- Eligible for overtime pay in accordance with applicable federal and state laws.
Schedule
- This position requires 75-90% travel as needed. Primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.
at top. Now check for any missing substantive info: The "Come be a part of the amazing culture here at Alma!" is part of summary; we included. The "Reasonable accommodations may be made to
- under Responsibilities.
Qualifications (Education and Experience Required):
- Associate's degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
- Work Authorization: Documentation showing eligibility to work in the United States will be required.
- Location: Candidates should live in or near New York or New Jersey (East Coast focus). Also remote position primarily covering East Coast, with Central U.S. coverage as needed.
We'll include location as bullet.
Skills Required:
- Positive attitude and approach to the job responsibilities and the Alma team (mentioned twice; we can deduplicate)
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- NetSuite and Salesforce experience, preferred
- Excellent organizational skills
- Ability to multitask
- (Also from Competencies: Planning, Problem Solving/Analysis, Technical Capacity, Organizational Skills, Customer Facing Communication Proficiency, Ability to retain large amounts of information) These are competencies; could be considered skills. We'll include them as skills.
We need to avoid duplicating "Positive attitude and approach to the job responsibilities and the Alma team". We'll include once.
Pay:
- Hourly Rate: $42–$46 per hour, commensurate with experience
- Eligible for overtime pay in accordance with applicable federal and state laws.
Schedule:
- Travel: This position requires 75-90% travel as needed. Primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.
We'll put that under Schedule.
Now ensure we don't include boilerplate: EEO, E-Verification, etc.
Now produce HTML fragment: