Jobs · Engineering

Field Service Technician II

Alma Lasers · New York, New York, United States · 1 mo ago
RemoteRemoteEngineering$42–$46/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Key info: - Job title: Field Service Technician II – East Coast US Remote Position – Primarily Covering the East Coast, with Central U.S. Coverage as Needed - Location: primarily East Coast, travel to Central US as needed. Candidates live in or near New York, New Jersey. - Hourly Rate: $42–$46 per hour, commensurate with experience. Eligible for overtime pay. - About Alma Lasers: description. - Summary: primary responsibility: travel to customer sites throughout continental US with East Coast focus, provide repairs, complete Preventative Maintenance, sometimes provide level two technical trouble shooting via phone. - Essential Functions list: many bullet points. - Competencies list. - Education and Experience Required: Associate's degree in electrical or electronic repair, or equivalent experience; 4+ years of Field Service experience; Experience with component level repair, preferred; Knowledgeable of ISO 13485 certification, preferred. - Skills Required: Positive attitude... (duplicate). Ability to read diagrams and schematics; Microsoft Applications (MS Office, Excel, Visio, PowerPoint, Outlook); NetSuite and Salesforce experience, preferred; Excellent organizational skills; Ability to multitask. - Supervisory Responsibility: no direct reports but assists in mentoring peers. - Work Environment: professional office environment as well as medical offices in the field; uses standard office equipment; also hand tools and electrical meters. - Physical Demands: occasional sit, climb, balance; stoop, kneel, crouch or crawl; frequently lift up to 25 lbs; occasionally up to 70 lbs; vision abilities. - Travel: 75-90% travel as needed; primarily East Coast, travel to Central US as business needs require. - Work Authorization: documentation showing eligibility to work in US required. - Other Duties: note job description not comprehensive. - EEO etc: remove boilerplate. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove duplicated lines like "Positive attitude and approach to the job responsibilities and the Alma team" appears twice. We need to produce sections: maybe About the role (summary), Responsibilities (essential functions), Requirements (education/experience), Qualifications (maybe competencies?), Skills, Benefits (maybe none?), Pay (hourly rate), Schedule (travel %). Also maybe Work Environment etc could be part of Responsibilities? But we need to follow instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Only include sections when posting has real specific content. Thus we need to decide which sections have content. - About the role: we have summary paragraph about primary responsibility. Could be About the role. - Responsibilities: essential functions list. - Requirements: Education and Experience Required. - Qualifications: maybe Competencies? Or maybe we treat Competencies as Qualifications. The heading "Qualifications" could include competencies and maybe preferred qualifications (ISO 13485, component level repair). We'll include. - Skills: Skills Required list. - Benefits: Not mentioned besides overtime pay eligibility. Could be considered benefit? Overtime pay is part of Pay? Might be considered benefit but we have Pay section. Benefits maybe none specific. We'll omit Benefits if no specific content. - Pay: Hourly Rate $42–$46 per hour, commensurate with experience; eligible for overtime pay. - Schedule: Travel 75-90% travel as needed; primarily East Coast, travel to Central US as needed. Could be Schedule. We also have location info (East Coast, remote position). Could be part of About the role or maybe a separate section? Not in list. Could incorporate into About the role. We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like specific tools (Multimeter, Oscilloscope, hand tools), specific tasks (diagnose, repair, read diagrams, test machines, maintain documentation, provide level 2 support, abide by safety policies, low voltage electrical repair, set appointments, work with Client Relations, perform device calibration, mentor, develop troubleshooting docs). Also mention physical demands, work environment, etc. Those could be part of Responsibilities or maybe a separate section like Working Conditions but not in allowed headings. Could incorporate into Responsibilities or maybe under About the role? Probably Responsibilities covers essential functions; we can also include Work Environment and Physical Demands under Responsibilities as they are part of job description. But we need to preserve all substantive info; we can include them as bullet points under Responsibilities. We must not include boilerplate like EEO, E-Verification, etc. We must remove duplicated lines: "Positive attitude and approach to the job responsibilities and the Alma team" appears twice; we keep once. Also duplicate "Ability to read diagrams and schematics" appears maybe only once. Now produce HTML fragment. Structure:

About the role

... summary plus location and remote etc

Responsibilities

  • ... each essential function
  • ...

Requirements

  • Associate's degree in electrical or electronic repair, or equivalent experience
  • 4+ years of Field Service experience
  • Experience with component level repair (preferred)
  • Knowledgeable of ISO 13485 certification (preferred)

Qualifications

  • Planning
  • Problem Solving/Analysis
  • Technical Capacity
  • Organizational Skills
  • Customer Facing Communication Proficiency
  • Ability to retain large amounts of information

Skills

  • Positive attitude and approach to the job responsibilities and the Alma team
  • Ability to read diagrams and schematics
  • Microsoft Applications (MS Office, Excel, Visio, PowerPoint, Outlook)
  • NetSuite and Salesforce experience (preferred)
  • Excellent organizational skills
  • Ability to multitask

Pay

Hourly Rate: $42–$46 per hour, commensurate with experience. Eligible for overtime pay in accordance with applicable federal and state laws.

Schedule

This position requires 75-90% travel as needed, primarily supporting customers throughout the East Coast with travel to the Central United States as business needs require.

We might also include location info in About the role. Let's craft About the role paragraph: includes summary, location, remote, travel. "Field Service Technician II – East Coast US Remote Position – Primarily Covering the East Coast, with Central U.S. Coverage as Needed. The role involves traveling to customer sites throughout the continental United States with an East Coast focus to repair Alma Lasers equipment, perform scheduled preventative maintenance, and provide level‑two technical troubleshooting via phone. Candidates should reside in or near New York or New Jersey." Make sure not to repeat job title as heading; we can include it in paragraph. Now ensure we didn't miss any substantive info: Mentor and aid other field service personnel, develop troubleshooting documents for Client Relations team. Include in Responsibilities. Also "Set appointments to perform preventive maintenance, service calls, and installations". Include. Also "Work closely with the Client Relations team to resolve customer issues". Include. Also "Perform device calibration using specified test equipment such as power meters". Include. Also "Abide by company safety and health policies". Include. Also "Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment". Include. Also "Maintain and complete all repair documentation paperwork". Include. Also "Diagnose and troubleshoot malfunctioning medical instruments or equipment". Include. Also "Repair equipment after diagnosis". Include. Also "Read diagrams and schematics to perform full board swaps as needed". Include. Also "Test machines after repair to ensure proper functionality". Include. Also "Provide Level 2 support via phone to customers and internal employees". Include. Also "Mentor and aid other field service personnel". Include. Also "Develop troubleshooting documents for our Client Relations team". Include. Also "Perform device calibration using specified test equipment such as power meters". Already. Also "Set appointments to perform preventive maintenance, service calls, and installations". Already. Also "Work closely with the Client Relations team to resolve customer issues". Already. Now also include "Physical Demands" and "Work Environment". Could be under Responsibilities as bullet points. Add bullet: "Occasionally required to sit, climb or balance; stoop, kneel, crouch or crawl; frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 70 pounds." Also vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus. Add bullet: "Operates in a professional office environment as well as medical offices in the field; uses standard office equipment (computers, phones, photocopiers, filing cabinets, fax machines) and hand tools and electrical meters." Now ensure we didn't include any boilerplate like "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's part of Essential Functions heading but we can keep as a note? It's substantive but it's a standard statement; but it's not boilerplate? It's about accommodations; maybe we can keep but it's not duplicated. However it's a generic statement; but it's part of the job description. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The accommodations line is not exactly those categories; it's about ADA. Might be okay to keep. But we can keep as a bullet under Responsibilities? Might be better to keep as a note. However it's not a duty; it's a statement about accommodations. Might be considered boilerplate? Not sure. Safer to keep? The instruction says remove EEO/equal-opportunity boilerplate. The accommodations line is not EEO but related to disability accommodation. Might be considered legal boilerplate. I'd remove it to be safe. Also remove "Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice." That's boilerplate; remove. Also remove "Work AuthorizationDocumentation showing eligibility to work in the United States will be required." That's somewhat legal but maybe keep? It's about eligibility to work; could be considered legal. Might be considered boilerplate but it's a requirement. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal. Might be considered legal boilerplate. Safer to remove? But it's a substantive requirement: need work authorization. However many job posts include that; but it's legal. I'd keep it as a brief note maybe under Requirements? But the instruction says remove legal boilerplate. I'd remove it. Similarly remove "E-Verification:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire." That's legal; remove. Now ensure we didn't include any duplicated lines: we removed duplicate positive attitude. Now produce HTML. Check that we used

for each section heading. Use <

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