Field Service Technician II - Ashburn, VA

What You’ll Do

• Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of UPS and power quality equipment at customer sites.
• Troubleshoot with Expertise: Identify, evaluate, and repair routine product failures; troubleshoot system malfunctions down to the board level within UPS systems with minimal guidance.
• Escalate non-routine failures to leadership as needed.
• Support Customers & Partners: Provide technical support to internal and external customers, including third-party service organizations and end users. Coordinate technical sales and service support activities, including emergency service calls.
• Respond When It Matters Most: Schedule and provide emergency technical support and on-call field service to ensure customer system reliability.
• Collaborate for Better Solutions: Work with cross-functional MEPPI teams to identify product solutions that improve system performance, protection, and long-term reliability.
• Inspect & Analyze Equipment: Inspect, test, and document failed products, components, and systems prior to factory return to determine defects and operational status.
• Document with Accuracy: Maintain detailed service records and develop thorough documentation related to repairs, inspections, and analysis of UPS and/or energy storage equipment.
• Mentor & Support the Team: Provide guidance to less experienced technicians on troubleshooting system failures.

What You Bring

• Education: Associate degree in Electrical/Electronics or a related technical field and/or four (4) years of experience troubleshooting and repairing technical, electrical, and/or electronic products—or equivalent education and experience.
• Technical Skills: Intermediate knowledge of UPS products, services, and peripherals, including common electrical equipment used in data center environments.
• Hands-On Expertise: Advanced proficiency with mechanical and electronic test equipment, including operation, data collection, and reporting.
• Problem-Solving Ability: Advanced analytical and troubleshooting skills to support complex field service activities.
• Communication: Advanced interpersonal, communication, and presentation skills to effectively engage with customers, employees, and suppliers.
• Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings.
• Technology Proficiency: Advanced computer skills with emphasis on Microsoft Office products, MRP/ERP systems, and company timekeeping and expense reporting tools.
• Additional Requirements: Basic knowledge of communication and networking protocols. OSHA-10 Construction and NFPA-70E certifications.

What’s in It for You?

• Competitive Pay: Earn a competitive hourly rate, with final compensation based on experience and qualifications.
• Comprehensive Health Coverage: MEPPI covers 90% of the cost of medical, dental, and vision plans.
• Roths 401(k) Program: Plan for your future with our 401(k) program, including a company match.
• Generous Paid Time Off: Enjoy vacation time plus 12 paid holidays each year.
• Career Development: Grow your skills through professional training, certifications, and tuition assistance.
• Exclusive Employee Benefits: Take advantage of profit sharing and discounts on MEPPI products and services.

About Us

MPEPI is a leader in North America’s power systems, rail transportation, and large visual display markets. Join a global organization that’s driving the future of energy and infrastructure solutions.

Equal Opportunity Employer

MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure fair consideration for every candidate.