Field Service Technician II- Akron Region
About the role
Field Service/Support Technician: Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
Responsibilities
- Provides minor supervisory/mentoring responsibilities.
- Demonstrates ability to learn and support several aspects of function.
- Handles routine activities.
Requirements
- Education: Must have a high school diploma or equivalency.
- Experience: 3+ years of related experience.
- Physical requirements: Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities (close and distance vision, ability to adjust focus) when working with computer and business equipment; frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds; must use approved Personal Protective Equipment when working in the field, production, or warehouse.