Field service technician I- Worcester MA

About the Role

NCR Voyix’s Field Services Team creates value for our customers by delivering solutions that build long-term relationships. Acting as a first-line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus on finding the right solution. You will organize, triage customer issues, and handle problems proactively. Training (provided through NCR Voyix) will equip you to provide customers what they need when they need it. Our virtual and hands-on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact.

NCR Voyix is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors, and coaches who work across territories to share their knowledge and enhance each other’s growth.

This role keeps commerce running globally and serves as an ambassador for the NCR Voyix brand.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory.
• Perform maintenance, repair, preventive maintenance (PM) work, and system overhauls.

Requirements

• Local candidate to the specific geographic area (Worcester, MA).
• Authorized to work in the U.S.
• At least 18 years of age.
• Valid driver’s license and driving record that satisfies NCR fleet requirements.
• PC skills, basic electronic skills, and familiarity with specific hardware and operating systems.
• Ability to perform essential job functions with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Flexible shift work, including rotating shifts within set teams (morning, afternoon, evening start times) and some holidays.
• Ability to carry and lift tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Physical demands include bending, squatting, walking, standing, sitting, reaching, working with hands, and repetitively grasping and manipulating objects of varying sizes.
• Willingness to be trained on and operate small-scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, or N+ Certification.
• One or more years of related experience.

Benefits

• 7 paid holidays and 6 paid floating holidays.
• Paid vacation – up to 80 hours your first year.
• 401K savings and retirement plan.
• Company-provided business-use-only vehicle.
• Medical insurance available immediately.

Pay

Hourly Pay Range: $17.00 to $20.83 depending on location and experience. Overtime available at time and a half.

Salary Range: $38,900.00 - $58,300.00 annually.

Schedule

• Rotating and weekend shifts.
• Flexible shift work within set teams, including morning, afternoon, and evening start times, with some holidays.