Field Service Technician I - West Palm Beach, FL Area (Company Vehicle & 4-Day Workweeks!)

About the role

Shaping The Future of Water - Hach

Responsibilities

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
• Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc.
• Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follows safe work practices according to company policy.
• Executes administrative activities in support of service visits.
• Daily travel to customer sites.

Requirements

• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.
• 2+ years of field service experience and/or customer-facing roles preferred.
• This position requires occasional rental of vehicles or booking of hotel rooms for business travel.

Qualifications

• A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.
• This position requires daily travel to customer sites, typically within a 2-hour radius of the home office.
• On average, 50% of weekly travel will include overnight stays.
• Occasional travel to other states within the region is expected, with trips lasting up to one week at a time.

Skills

• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Training period: comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
• 3 days off per week!
• After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.
• Company car (maintenance/fuel paid for by us).
• Company Cell phone.
• Corporate credit card for company expenses.
• Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
• Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
• Dedicated support staff to assist you in helping your customers.
• Career coaching and development opportunities.

Pay

$29.00 - $31.00 USD per hour.

Schedule

This position requires daily travel to customer sites, typically within a 2-hour radius of the home office. On average, 50% of weekly travel will include overnight stays. Occasional travel to other states within the region is expected, with trips lasting up to one week at a time.