Field Service Technician I - Power Systems

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes.

Responsibilities

• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to insure maximum parts are being reused to control repair costs.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Makes sure job expenses are within repair estimates and informs supervisor of any cost overruns before completion.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
• Trains and/or mentors others in department.
• Assumes Supervisor's position temporarily, as necessary.
• Performs other duties as assigned.

Requirements

• Valid Drivers License
• Successfully completed all required training curriculum to be designated Service Field Tech I
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge Job requirements frequently change requiring re-training once or more per year.
• Problem Solving Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions.
• Awareness and intervention is expected to prevent problems from occurring.
• Creativity Job requires creativity as part of carrying out daily activities.
• Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Qualifications

• Education: High School diploma or GED
• Experience: 5-6 years Required

Skills

• Safety
• Communication
• Information Gathering
• Taking Initiative
• Results Oriented
• Adaptability
• Credibility
• Personal Development

Benefits

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Pay

Not specified

Schedule

Regular business hours with frequent requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Physical Demands

Standing - up to 6 hours/day
Sitting - up to 6 hours/day
Walking - up to 6 hours/day
Crouching - up to 3 hours/day
Kneeling - up to 3 hours/day
Climbing - up to 3 hours/day
Reaching - up to 6 hours/day
Frequently lifting/carrying - up to 50 lbs/day
Occasionally lifting/carrying - up to 25 lbs/day
Constantly standing - up to 8 hours/day
Constantly walking - up to 8 hours/day
Constantly sitting - up to 8 hours/day
Constantly reaching - up to 8 hours/day
Constantly crouching - up to 8 hours/day
Constantly kneeling - up to 8 hours/day
Constantly climbing - up to 8 hours/day
Constantly lifting/carrying - up to 50 lbs/day
Constantly pushing/pulling - up to 25 lbs/day
Constantly pushing/pulling - up to 50 lbs/day
Constantly pushing/pulling - over 50 lbs/day
Inside conditions - occasional exposure to extreme cold and/or heat
Outside environmental conditions - no effective protection from weather
Noise - sufficient noise to cause the worker to shout to be heard above the ambient noise level
Vibration - exposure to oscillating movements of the extremities of whole body
Hazards - includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals)

Environmental Conditions

Exposure to fumes, odors, dust, mists, gases or poor ventilation
Exposure to air and/or skin exposure to oils and other cutting fluids
Exposure to air particulates / contaminants the worker is required to wear respirator
Exposure to extreme cold
Exposure to extreme heat

Equal Opportunity Employer

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER