Power Systems Field Technician

Essential Functions

• Performs routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including both Caterpillar and non-Caterpillar branded products.
• Assists senior technicians with load bank testing including cabling and cable termination.
• Performs basic troubleshooting and repairs.
• Affords assistance to EPG Field technicians and EPG Specialty Field Technicians as needed.
• Conducts detailed inspections on electric power generation and industrial engine products.
• Prepares service reports that accurately document activities, issues, and up-sell opportunities.
• Prepares required documentation including work orders, parts lists, and time cards in an accurate and timely manner.
• Operates professionally, maintains self-control and integrity in stressful situations, and maintains a professional image.
• Maintains adherence to customer requirements and adheres to customer care standards.
• Actively promotes safety at Western States and adheres to all applicable safety policies, procedures, and standards.
• May participate in training and support Western States' strategic programs, projects, and initiatives.
• Works within and promotes the organization's vision, mission, and values.

Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Ability to work overtime with minimal notice required.
• Ability to travel frequently with the potential of overnight stays.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to establish and maintain effective working relationships with others to include customers, vendors, employees, and the public.
• Knowledgeable in electric power generation systems.

Education and Experience

• Proof of high school diploma or General Education Degree (GED).
• Associate Degree from an accredited vocational school preferred or comparable work experience required.
• 3 years experience with troubleshooting and maintenance methods for “Power Systems” products required.

Physical Characteristics

• Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching, pushing, pulling, leaning, and twisting.
• Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.