Field Service Technician I - Philadelphia, PA (4-Day Workweeks & Company Vehicle)

About the role

Shaping The Future of Water - Hach
We offer: Training period, comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.
Company car (maintenance/fuel paid for by us), company cell phone, corporate credit card for company expenses, full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
Dedicated support staff to assist you in helping your customers.
Career coaching and development opportunities.

Responsibilities

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
• Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc.
• Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follows safe work practices according to company policy.
• Executes administrative activities in support of service visits.

Requirements

• Previous experience in a travel-based field service and/or customer-facing roles strongly preferred.
• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair is helpful but not required.
• This position requires occasional rental of vehicles or booking of hotel rooms for business travel.

Qualifications

• A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.

Skills

• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Knowledge of Hach products and industry standards.

Benefits

• Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
• Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
• Dedicated support staff to assist you in helping your customers.
• Career coaching and development opportunities.

Pay

The compensation range for this role is $29.00 - $31.00 USD per hour.

Schedule

This role will be based in the Philadelphia area and supports our customers throughout the territory. Daily travel to customer sites with up to 75% overnight stays. Company-paid travel, accommodations, and meals are provided for overnight stays.