Field Service Technician I - Philadelphia, PA (4-Day Workweeks & Company Vehicle)

About the role

Shaping The Future of Water - Hach
We offer: Training period, comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.
Company car (maintenance/fuel paid for by us), company cell phone, corporate credit card for company expenses, full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
Dedicated support staff to assist you in helping your customers.
Career coaching and development opportunities.

Responsibilities

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
• Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc.
• Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follows safe work practices according to company policy.
• Executes administrative activities in support of service visits.

Requirements

• Previous experience in a travel-based field service and/or customer-facing roles strongly preferred.
• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair is helpful but not required.
• This position requires occasional rental of vehicles or booking of hotel rooms for business travel.

Qualifications

• A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.

Skills

• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Training period: comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
• 3 days off per week!
• Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
• Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
• Dedicated support staff to assist you in helping your customers.
• Career coaching and development opportunities.

Pay

The compensation range for this role is $29.00 - $31.00 USD per hour. This job is also eligible for Incentive Pay.

Schedule

The role will be based in the Philadelphia area and supports our customers throughout the territory. Daily travel to customer sites with up to 75% overnight stays. Company-paid travel, accommodations, and meals are provided for overnight stays.