Field Service Technician I - (Homer, AK)

About the role

GCI is seeking a Field Service Technician I to join our team. This role offers a hiring bonus of $2,500.

Responsibilities

• Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office.
• Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components.
• Refer problems between the demark and headend or distribution center to network technicians.
• Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
• Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
• Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
• Communicate with customers on-site and present additional service offerings.
• Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
• Responsible for basic vehicle maintenance, truck stock, and following the company’s safe driving and other applicable policies.

Qualifications

• High School diploma or equivalent.
• Minimum of six (6) months in a technical role or related background.
• Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair.
• Working knowledge of issued monitoring and test equipment, company products, services, and features offered for video, voice, and data services.
• Ability to operate issued monitoring and test equipment.
• Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair.
• Ability to maintain an understanding of telephone/RF standards, safety codes, and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair.
• Ability to read and understand system design and city street maps.
• Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair.
• Ability to maintain working knowledge of the Company’s products, services and features offered for video, voice, and data services.
• Knowledge of defensive driving and company on-line installer certification.

Skills

• Accountability
• Basic principles
• Collaboration
• Communication
• Compliance
• Customer focus
• Reliability
• Safety & security

Benefits

• Hiring bonus of $2,500
• Entry level position with potential for advancement
• Opportunities for training and certification
• Competitive pay and benefits package

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically 8:00 AM to 5:00 PM, Monday through Friday, with some flexibility based on business needs.