Field Service Technician I - Evansville, IN

About the role

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

Responsibilities

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
• Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc.
• Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follows safe work practices according to company policy.
• Executes administrative activities in support of service visits.
• Daily travel to customer sites.

Requirements

• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.
• 2+ years of field service experience and/or customer-facing roles preferred.

Qualifications

• Valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.

Skills

• Customer service skills
• Technical troubleshooting
• Field service experience

Benefits

• Training period: comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
• 3 days off per week!
• Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
• Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
• Dedicated support staff to assist you in helping your customers.
• Many growth and development opportunities are available!

Pay

The compensation range for this role is $29.00 - $31.00 USD per hour. This job is also eligible for Incentive Pay.

Schedule

This position requires daily travel to customer sites, typically within a 2-hour radius of the home office. On average, 65-75% of weekly travel will include overnight stays. Occasional travel to other states within the region is expected, with trips lasting up to one week at a time. US ONLY.