Field Service Technician I - DTW

This position requires daily travel to locations in and around the Detroit Metro area, including the Detroit airport.

Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Orders, installs, and returns parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements
• Provides technical support to customers and other service professionals as required
• May participate in site surveys, pilot program service activities, and attend meetings
• Possesses basic technical knowledge on the company’s Trace and X-Ray technologies
• Maintains clear and concise business communication, both oral and written
• Establishes and maintains a close relationship with senior level FSE’s and Product Managers to support customer needs and remain aware of current technical trends
• Exercises every available measure to control and minimize costs
• Travel, overtime, and work hours other than Monday-Friday may be required
• Complies with and ensures department compliance with Company health, safety, and environmental policies
• Complies with all applicable U.S. export control and security regulations
• Other duties as required

Requirements

• Associate’s Degree, related trade certification (electrical, electronic, mechanical), or military training (electrical, mechanical, electronics)
• Equivalence achieved through 1-3 years of comparative work and life experience in a related electrical or mechanical field service role is acceptable
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
• Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• Excellent communications skills and a strong orientation for customer focus and teamwork
• Must be responsive to all customer issues at all times
• Must be willing and able to travel at short notice
• This position requires Sensitive Security Information (SSI) access and vetting via the TSA; applicant must successfully pass a federal background investigation
• Possess excellent organizational, communication, interpersonal skills with the ability to multi-task several projects at once
• Excellent customer service skills and the ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs
• Must be able to push/pull 200 lbs
• Must be able to move/manipulate equipment weighing up to 1000 lbs with the assistance of carts, hoists, davit cranes, pallet jacks, or other devices as defined in manuals and Technical Advisory documentation
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment

Work Environment

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships, or other locations as required. This position may require a U.S. Personal Security Clearance. SDI is a Federal Contractor and a drug-free workplace.

Benefits

• Excellent training and opportunities for career growth across the business, both locally and globally
• Inclusive environment with strong leadership and a focus on safety and wellbeing
• Flexibility to choose from a wide range of benefits to suit your lifestyle, offering support from a health and wellbeing, financial, and lifestyle perspective
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with company match
• Paid time off

Pay

The total compensation for this position ranges from $64,680 - $87,560/yr, determined by the education, experience, knowledge, skills, and abilities of the applicant, and alignment with internal team and market data. This role also offers a competitive Business Profit Plan.