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Jobs · Information Technology · New York

Field Service Technician I - Brooklyn/Queens

Canon USA · Queens, NY · 3 days ago
Information Technology$19–$25.49/hrFull-time

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. Territory will cover the Brooklyn/Queens areas.

Responsibilities

  • Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
  • Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Showcasing strong customer communication and satisfaction skills.
  • Maintaining the performance of assigned machines.
  • Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Requirements

  • High School diploma or equivalent experience required.
  • Basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • Ability to travel (valid driver's license and acceptable driving record necessary).
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
  • Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
  • Must be legally authorized to work in the United States; the company will not pursue or support visa sponsorship.
  • All applicants must reside in the United States at the time of hire.

Pay

Anticipated base salary range: $19.00–25.49 per hour. This role is eligible for a transportation allowance.

Benefits

  • Medical, dental, and vision coverage
  • 401(k) Savings Plan
  • Discretionary profit sharing
  • Discretionary success sharing
  • Educational assistance
  • Recognition programs
  • Vacation
  • Employee referral bonus
  • Employee discounts
  • “Dress for Your Day” attire program (casual welcome, based on job function)
  • Volunteer opportunities to give back to the local community
  • Canon welcome kit and exclusive merch

Company Overview

Canon U.S.A., Inc. is guided by the Kyosei philosophy of social and environmental responsibility. Driven by a mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

Schedule

Full-Time On Site — This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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