Field Service Technician I

EnerSys® is an industrial technology leader serving the global community with mission-critical stored energy solutions that meet the growing demand for energy efficiency, reliability, and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power.

About the role

EnerSys is seeking a highly motivated and skilled Field Service Technician to join our growing team. In this role, you will specialize in our Energy Systems solutions, providing on-site service, maintenance, and repair for our diverse range of products and equipment at customer locations. You will support customers who rely on our products for essential services like telecommunications, data centers, emergency power, and more. This includes maintaining and servicing uninterruptible power supplies (UPS), switchgear, and other critical equipment.

Responsibilities

• Shadow experienced technicians on service calls.
• Perform basic equipment checks and travel to customer sites to assist with installation and repair of equipment.
• Under supervision, perform preventative maintenance tasks to ensure optimal equipment performance and longevity.
• Build and maintain strong customer relationships by providing timely, efficient, and professional service.
• Effectively communicate with internal teams to ensure seamless customer support and service delivery.
• Act as a liaison between the customer and the company to ensure customer satisfaction.
• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.
• Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts as directed.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

Requirements

• High School Diploma or equivalent.
• 6-12 months of experience in field service or a related role, preferably in the electrical field.
• Basic mechanical aptitude and troubleshooting skills.
• Proficiency in using hand and power tools.
• Good communication and interpersonal skills.
• Valid driver's license and clean driving record.
• Ability to work independently and manage time effectively.
• Physical ability to lift and carry equipment, climb ladders, and work in confined spaces.
• Must be able to differentiate colors.
• Must be able to frequently bend, twist, reach, stoop, kneel, or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis; anything heavier will be done with assistance.
• Must be able to stand for long periods of time.
• Must be able and willing to be on-call.
• Risk of electrical shock.
• Exposure to harmful materials such as lead/fiberglass products; periodic blood tests are required.
• Must work in a plant/warehouse environment with varying conditions.

Desirable Skills

• Familiarity with electrical systems and schematics.

Benefits

• Competitive salary and benefits package.
• Company vehicle and tools provided.
• Opportunities for professional development and advancement.
• Positive and supportive work environment.