Field Service Technician I

Position Summary

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening, and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities

• Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians.
• Builds and maintains a positive relationship with the customer.
• Manages Customer in order to meet or exceed customer expectations.
• PARTNERS WITH SALES TEAM(S) TO GROW BUSINESS IN ASSIGNED TERRITORY.
• Accurate and timely repairs of precision surgical instruments.
• Manages all on-site repairs, maintenance, and testing of assigned instruments and equipment.
• Diagnostics errors or technical problems and determines proper solutions, therefore must have strong problem-solving skills.
• Produces timely daily work orders.
• Updates customer reports as needed.
• Cooperates with sales and technical teams to share information across the organization.
• Comprehends customer requirements and makes appropriate recommendations.
• Regular maintenance and cleaning of work area and company equipment.
• MUST COMPLY WITH APPLICABLE ISO AND FDA REGULATIONS AS STATED IN QUALITY MANUAL
• MUST EMBODIFY THE COMPANY’S VISION, MISSION AND VALUES
• OTHER DUTIES MAY BE ASSIGNED

Expertise: Knowledge & Skills

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Expertise: Qualifications-Experience/Training/Education/Etc.

• Requires a high school diploma.
• Experience with machining or handling of delicate metal instruments is desirable.
• Requires clear communication to customers, colleagues and management.
• Technical degree is desirable
• Occasional overtime and changes in shift scheduling are required to suit customer needs.
• Computer knowledge is required.
• Must comply with applicable ISO and FDA regulations as stated in Quality Manual
• MUST EMBODY THE COMPANY'S VISION, MISSION AND VALUES

Physical Demands

• The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

Physical Demands

• The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Information

• B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
• We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.