Field Service Technician - Heavy Machinery & Forklifts

About the Role

A Senior Field Service Mechanic/Technician diagnoses, repairs, and maintains forklifts and heavy machinery on-site, ensuring optimal performance and uptime. The role involves leading by example, mentoring junior technicians, and delivering exceptional customer service.

Responsibilities

• Perform advanced diagnostics and repairs on industrial equipment, including electrical, hydraulic, and mechanical systems.
• Conduct scheduled maintenance, inspections, and safety checks to maximize equipment reliability.
• Provide on-site service using company-provided tools and diagnostic technology.
• Train and mentor less experienced technicians, fostering a culture of excellence.
• Engage with customers to deliver technical solutions and maintain strong relationships.
• Document repairs accurately, adhere to safety and industry standards, and ensure regulatory compliance.

Requirements

• 5+ years of experience in material handling, heavy equipment, or automotive industries.
• Expertise in diesel engines, hydraulics, electrical systems, and industrial machinery.
• Certifications such as ASE (preferred) and forklift certification are advantageous.
• Strong troubleshooting, critical-thinking, and leadership abilities.
• Excellent communication and customer service skills.
• Proficiency with diagnostic software and systems.
• Physical ability to lift 50+ lbs and work in diverse conditions.
• Valid driver’s license.

Benefits

• Comprehensive health coverage.
• Ongoing training and career growth opportunities.
• Tools and equipment allowances.
• Competitive pay.
• 401(k) matching.
• Paid time off.
• Work-life balance support.

You will operate a company van and utilize diagnostic technology in a dynamic industry essential to logistics and supply chains.