Field Service Technician – Heavy Construction Equipment

About Us

Thompson Machinery has been powering progress since 1944 as the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. We deliver smart solutions, build lasting partnerships, strengthen communities, and invest in your growth.

About the Role

Field Service Technicians perform preventive maintenance, diagnostics, repair, and service of Caterpillar diesel-powered construction equipment. This skilled position works largely independently out of a company-provided field service truck at various customer locations and service shops throughout the region.

Responsibilities

• Read and interpret technical instructions, safety manuals, service manuals, company policies, and procedures.
• Work with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals; proficient in the use of test equipment.
• Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to meet customer needs in a positive, safe, and timely manner.
• Identify, troubleshoot, diagnose, and repair Caterpillar equipment and related engine mechanical systems as the technical expert and primary customer support contact.
• Communicate with customers to ensure an exceptional customer experience.
• Travel within an assigned region, work overtime, weekends, and/or holidays, sometimes with short notice; occasional overnight travel (up to 25%).
• Maintain a current, valid state driver’s license with a DOT medical card for operating service trucks and towing.
• Possess and maintain a basic set of industrial tools, including hand tools, air tools, torque wrenches, and multimeters.
• Work flexible schedules, including nights, weekends, and on-call hours; work independently in remote locations.
• Perform job-related tasks requiring frequent hand use for typing, operating phones, and handling materials.
• Other duties as assigned.

Requirements

• High school diploma required.
• Five or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment; candidates with strong engine experience but limited equipment experience will be considered.
• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, dealerships, or manufacturer training preferred.
• Professionalism, integrity, adaptability, and a strong customer service focus.
• Sense of urgency, self-initiative, and personal drive to be successful.
• Excellent communication skills.

Benefits

• Various medical plan options, including a no-cost option.
• Vision and dental insurance.
• Employer-paid short-term and long-term disability insurance.
• Employer-paid basic life insurance.
• 401k matching and profit sharing.
• 8 paid holidays annually; initially up to 15 days of Paid Time Off annually, increasing after five years of service.
• Employee Assistance Program (EAP).
• Competitive pay and exposure to world-class CAT training and development.
• Tuition reimbursement and tool purchase assistance at deep discounts.
• Annual stipend toward the purchase of work boots.
• Company incentive bonus program and paid veteran holiday annually for all service members.
• Training and development programs, work uniforms, and professional cleaning services.
• Financial wellness programs.