Field Service Technician (Fort Smith, AR)

Hiab is the pioneer in smart and sustainable on-road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to build a better tomorrow.

About the role

To perform service (preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment) on equipment at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. The Hiab facility is located in Hurst, TX, however all field service work will be conducted in the Fort Smith, AR and surrounding areas.

Responsibilities

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions
• Follow applicable safety rules, agreed working practices, and environmental requirements
• Stay up to date with technical developments as shown in internal service bulletins and complete technical courses when instructed by District Service Manager
• Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines
• Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager
• Recognize sales opportunities and communicate to District Service Manager
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

Requirements

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Valid Driver’s License is required
• No more than one moving violation in the last year, or two violations within a two-year time frame (all violations will be reviewed)
• High School diploma or equivalent is required
• 5+ years of mechanical, hydraulic, and electrical operations
• Appropriate diagnostic and troubleshooting skills
• Own tools required
• Know, understand, and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• This position requires 100% travel

Pay

Salary ranges from $38.05–$44.25 per hour based on skills and experience.

Benefits

• $3,000 sign-on bonus
• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Tuition reimbursement for job-related continued education
• Referral program
• Company cell phone, laptop, and/or credit card provided for business use