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Jobs · Engineering · North Carolina

Field Service Technician - Floater

TARGAN Inc. · Raleigh, NC · 2 wk ago
EngineeringFull-time

Position Summary

The Field Service Technician (FST) is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations. This role represents a fully capable, independent technician who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills.

Key Job Responsibilities

  • Service Execution & Troubleshooting

    • Perform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN systems.
    • Independently resolve most service issues and escalate complex problems when necessary.
    • Follow standardized troubleshooting processes and procedures.
    • Support installation and integration of equipment at customer sites.

  • Preventive Maintenance & Proactive Support

    • Perform preventive maintenance according to established procedures and checklists.
    • Identify early signs of wear, environmental impact, and system performance issues.
    • Communicate potential risks to the Regional Service Manager and Senior FSTs.
    • Support condition-based maintenance efforts by providing accurate field data.

  • Service Event Reduction

    • Execute repairs correctly to minimize repeat service calls.
    • Identify and report recurring issues or failure trends.
    • Take a proactive approach to reduce unplanned downtime.

  • Customer Interaction

    • Communicate professionally with customer supervisors and operators.
    • Provide clear updates on service work, timelines, and system status.
    • Ensure a positive customer experience during each service visit.

  • SRO Documentation

    • Complete Service Request Orders (SROs) accurately and on time.
    • Document troubleshooting steps, parts used, and service actions.
    • Follow standardized documentation requirements.

  • Collaboration & Team Support

    • Work with Senior FSTs and Remote Support to resolve more complex issues.
    • Share knowledge and solutions with other technicians when applicable.
    • Support training of newer technicians when assigned.

  • Operational Responsibilities

    • Maintain tools, equipment, and service inventory.
    • Follow all safety procedures and company policies.
    • Participate in after-hours, weekend, and holiday support rotations as required.

Key Competencies & Skills

  • Strong mechanical and electrical troubleshooting skills

  • Solid understanding of system operations and components

  • Ability to diagnose issues and determine root cause with minimal guidance

  • Strong communication and customer service skills

  • Ability to work independently in the field

  • Good organizational and documentation skills

  • Proficiency with laptops, diagnostic tools, and reporting systems

  • Ability to read and interpret technical drawings and schematics

Education & Experience Requirements

  • Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferred

  • Equivalent experience may be considered

  • 2 – 5 years of field service or related technical experience

  • Demonstrated ability to troubleshoot and resolve technical issues independently

Physical Requirements

  • Extended periods of standing
  • Occasional lifting up to 50 lbs.
  • Working at heights up to 12 feet
  • Working with live animals in hatchery environments

Working Conditions

  • Work primarily performed in commercial poultry hatcheries
  • Exposure to heat, humidity, and varying environmental conditions
  • Travel up to 100%
  • Less than 50% overnight travel
  • On-call availability for emergency service support

Job Requirements

  • All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently.

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