Field Service Technician - Flexibles

Summary Description

The Field Technical Engineer for the Flexibles Division is a key technical liaison between TOPPAN’s production teams and customer production teams. This role involves qualification and technical service activities, supporting customer trials, translating customer requirements into specifications, and managing projects.

What You’ll Be Doing

• Work closely with the Commercial Team and Account Development Team to identify and commercialize flexible packaging opportunities at targeted accounts.
• Support customer trials to qualify new flexible packaging structures, drive cost savings, and improve product performance.
• Translate customer requirements to TOPPAN Technical personnel to build specifications and develop manufacturing instructions for our materials.
• Define project success criteria, draw conclusions based on data and experience, make technical recommendations, and manage projects.
• Provide routine technical service activity by visiting key accounts and spending time on their production floors to build relationships and optimize their processes related to our film use.
• Build and maintain strong operational and maintenance department customer relations, as well as build relationships at all levels of the customer organization.
• Respond to customer demands with verbal, written, and in-person support when challenges arise, particularly involving material placed into quarantine by the customer.
• Prepare written call reports for all customer visits that are accurate, professional, and informative, distinguishing between internal confidential information and sanitized information for sharing with the customer.
• Learn all aspects of packaging equipment used by our customers via training from OEM suppliers and industry experts, and attend trade shows to build relationships with equipment vendors for proper support.
• Become the “TOPPAN Expert” for operation and optimization of this packaging equipment.
• Travel domestically and internationally to manufacturing plants, suppliers, customers, conferences, and other innovation partners.
• Maintain complete and accurate work records and call reports.

Qualifications

• Knowledge of, or experience on equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter of the store, or personal care markets is a must.
• Solid mechanical, hands-on abilities, and an understanding of the interaction of equipment components.
• A general understanding of the materials used in our flexible packaging products.
• 5+ years in Flexible Packaging equipment service or technical support, including maintenance or operation of the equipment used for forming packages.
• Knowledge of numerous varieties of equipment is key.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
• Paid time off and holidays to recreate, rejuvenate, and care for the health of yourself and family.
• Variety of company-paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance.
• Tuition reimbursement.

About the Role

This is a remote position located in the EST or CST time zone. We are an Equal Opportunity Employer committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential.