Field Service Technician (Entry Level) - Oklahoma City / Edmond / Guthrie, OK

About the role

P&G Professional is the commercial division of Procter & Gamble focused on improving the lives of our consumers away from home. We provide the hospitality, foodservice, and long-term care industries chemical programs and solutions that keep their facilities clean and safe. The Senior Field Service Technician (FST) is a field based position working independently to install, troubleshoot, repair, and maintain our chemical dispensing equipment as well as other equipment used in commercial foodservice or laundry operations. The goal is to deliver exceptional service (not sales) in a way that delivers customer retention and superior customer service. This is a full-time position with Procter & Gamble that includes a competitive healthcare plan and retirement benefits. P&G Professional is expanding rapidly across North America and this position offers the opportunity to join a great company that can offer significant career opportunities as we continue to grow.

Responsibilities

• Install, troubleshoot, repair, and maintain chemical dispensing equipment and other equipment used in commercial foodservice or laundry operations
• Deliver exceptional service to drive customer retention and superior customer service
• Work independently in a field-based role
• Travel to customer accounts (approximately 30% of day spent driving in city, rural, and expressway conditions)
• Provide on-call coverage including occasional weekends, holidays, and night shifts

Requirements

• Basic understanding of electronics, plumbing, maintenance, or mechanical systems with ability to troubleshoot using root cause analysis
• Moderate working knowledge of appropriate tools, data, implements, and service needs
• Proficient in laptop and cell phone technology including Salesforce, Microsoft Word, and Excel
• Valid driver's license
• Ability to operate a motor vehicle safely in various conditions
• Must live in specified city (Oklahoma City)
• Eligible to be onsite at customer locations consistent with occupational health and safety requirements
• Willingness to learn new skills with provided training
• Great work ethic
• No immigration sponsorship available for this role

Physical demands

• Lift, lower, and carry objects up to 50 lbs
• Push and pull objects up to 50 lbs
• Climb vertical ladders and stairs
• Stand, sit, walk for long periods; twist, bend, stoop, kneel, squat, crawl, reach
• Work on uneven surfaces (concrete, asphalt)
• Operate computer keyboard and phone
• Discern visual and audible alarms and signals
• Work in extreme temperatures (hot and cold), warehouse conditions with dust and dirt
• Spend approximately 30% of day driving

Schedule

• Full-time, 5-day work week, 8 hours per day
• May include 12-hour shifts, occasional weekends, and night shifts
• On-call coverage including occasional weekends, holidays, and night shifts
• Occasional overnight travel required

Benefits

• Competitive healthcare plan
• Retirement benefits
• Career growth opportunities within rapidly expanding division

Pay

Starting pay range: $22.45 - $25.26 per hour