Field Service Technician (Entry Level) - Honolulu / Maui / Big Island / Kona, HI

About the role

The Senior Field Service Technician (FST) is a field-based position responsible for installing, troubleshooting, repairing, and maintaining chemical dispensing equipment and other commercial foodservice or laundry operation equipment.

Responsibilities

• Deliver exceptional service to ensure customer retention and superior customer satisfaction.
• Install, troubleshoot, repair, and maintain chemical dispensing equipment and other commercial foodservice or laundry operation equipment.
• Work independently and perform tasks such as lifting, carrying, pushing, pulling, climbing, standing, sitting, walking, twisting, bending, kneeling, squatting, crawling, reaching, operating a computer keyboard, and using a motor vehicle.
• Operate a computer keyboard to input and access data, and use a cell phone to include but not limited to Salesforce, Microsoft Word, and Excel.
• Occasionally travel overnight to service accounts.
• Perform tasks in varying temperatures, including extreme heat and cold, and in warehouse conditions.
• Conduct business, service, and maintenance activities at customer sites, adhering to occupational health and safety requirements.

Requirements

• A strong work ethic and willingness to learn new skills through provided training.
• A basic understanding of electronics, plumbing, maintenance, or mechanical systems with the ability to troubleshoot with root cause analysis.
• Moderate working knowledge of appropriate tools, data, implements, and service needs.
• Proficiency in laptop and cell phone technology, including Salesforce, Microsoft Word, and Excel.
• A valid driver's license with the ability to drive safely in various conditions.
• Live in the specified city and be eligible to work at customer sites.
• Be available for on-call coverage, including weekends, holidays, and night shifts.

Qualifications

• Basic understanding in electronics, plumbing, maintenance or mechanical systems.
• Moderate working knowledge of appropriate tools, data, implements, and service needs.
• Proficient in laptop and cell phone technology, including Salesforce, Microsoft Word, and Excel.
• A valid driver's license.
• Ability to work in extreme temperatures, both hot and cold.
• Eligible to work at customer sites.
• Available for on-call coverage, including weekends, holidays, and night shifts.

Skills

• Electronics, plumbing, maintenance or mechanical systems understanding.
• Proficiency in laptop and cell phone technology.
• Ability to troubleshoot and perform root cause analysis.
• Strong work ethic and willingness to learn new skills.
• Ability to operate a motor vehicle safely.
• Ability to work in extreme temperatures.
• Eligibility to work at customer sites.
• Availability for on-call coverage.

Benefits

• Competitive healthcare plan.
• Retirement benefits.

Pay

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at P&G include salary + bonus (if applicable) + benefits.

Schedule

This is a full-time position with Procter & Gamble that includes a 5-day work week of 8 hours per day, with the possibility of 12-hour shifts, occasional weekends, and night shifts.