Field Service Technician/Engineer - Connecticut

About the role

As a member of NorcomCT’s technical services team, you will be an integral part of our core mission to provide technology solutions and services that help first responders, towns, and cities support and protect their communities. Our technical staff provides "best in class" support to keep our client’s mission critical systems up and available every day.

Responsibilities

• Diagnosis, repair and preventive maintenance of electronic equipment, including RF, control and IT equipment at customer sites
• Prepare, program, configure and stage equipment prior to installation
• Demonstrate operational aspects and features of equipment and systems and provide end user operational training
• Deliver equipment and materials to offsite locations
• Assist implementation crews with physical installation of equipment
• Complete field configuration and optimization of new systems and facilitate cutover
• Repair electronic equipment which is installed in vehicles, at service center and at customer locations
• Assist with the design of new systems
• Complete documentation of activities, systems and materials
• Assist support staff with the processing and updating repair orders
• Keep vehicle and work area clean and maintained

Requirements

• Troubleshoot and resolve problems or escalate problems in a timely manner while following consistent, standards and approaches
• Document all work, including updating cases related to service requests and other tasks in a case management system
• Be a self-starter and work effectively with minimal supervision
• Be on time for work and have consistent attendance
• Candidates must have a diverse skill set that will allow them to think on their feet in a variety of situations
• Have the ability to relate well to customers and co-workers and to explain technical information in basic, understandable terms
• Maintain a valid Connecticut driver’s license and an acceptable driving record
• Pass company’s and customer’s background checks
• Pass physical, drug test and proficiency tests
• Routine Motor Vehicle Reports (MVR), back ground checks, drug tests, physicals and proficiency tests may be required on an ongoing basis
• Be flexible in a dynamic and changing work day
• Travel out of state for training on occasion
• Maintain our company goals including honesty, integrity and ethical behavior at all times
• Experience with or as a public safety end user or first responder is beneficial

Qualifications

• Knowledge of basic electronics theory
• Familiarity with basic electronics concepts such as: AC/DC voltage and current relationships, Understanding of wire size, Switches and relays, Resistance including color code, Capacitance, Inductance, Voice/RF modulation/demodulation, Semiconductors including diodes, transistor and ICs, Truth/logic tables, Formulas such as Ohm’s law, power law, capacitive reactance, inductive reactance, Use of oscilloscope and DVM, Windows PC/server and networking experience or training
• Experience with or as a public safety end user or first responder is beneficial
• Technical Qualifications

Skills

• Strong problem solving ability
• Familiarity with various electronic test equipment
• Proficiency with soldering and making connectors
• Proficiency in the use of computers and standard office equipment
• Knowledge of Microsoft Outlook (Email), Word, Excel and web browser and other standard Windows programs
• Ability to provide 24 x 7 on-call support on a rotating basis
• Ability to provide overtime support on an as needed basis
• Ability to lift and carry up to 75 pounds of equipment or test equipment on flat surfaces and up stairs
• Ability to work with materials and equipment above head height and to articulate into tight spaces to facilitate installation, service and repair of equipment
• Obtain CT DCP R2 license and Motorola/ETA technician certifications within 18 months of employment

Benefits

• Medical, Dental, Disability and Life insurance
• 401k
• Paid Time Off
• Paid Holidays
• Profit Sharing Bonuses

Pay

Pay Rate: $29.00 to $43.00/hour ($60,320.00 - $89,440 annually)

Pay rate based on applicant’s skills, experience, training/education, certifications and licenses.

Schedule

Location: Naugatuck, CT

This position is based out of our Naugatuck Headquarters to support clients throughout Connecticut and occasionally in Western Massachusetts.

If you have the drive and desire to learn and support exciting Motorola public safety technology products and solutions, while supporting first responders APPLY NOW!