Field Service Technician - East Coast Region

About the role

This position will service the East Coast region. Act as the Putzmeister Field Service Representative in the assigned region and build/maintain business relationships which position Putzmeister as providing Premier Product Support. Establish regular communications and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.

Responsibilities

• Manage time and territory to provide timely & effective resolution of customers’ equipment problems/concerns in the field, sometimes in difficult situations.
• Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
• Professionally communicate information concerning repairs, production issues, product quality, or customer-related issues.
• Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers/agents in the field.
• Provide technical support to agents/customers via multiple channels (email, telephone, text, etc.) and manage Warranty/Goodwill issues and concerns.
• Coordinate boom inspections and welding repairs as needed for customers. Provide/complete the required documentation for records.
• Market/Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
• Aid in evaluation and selection of potential Service Centers (dealers). Assist and measure service centers against established Putzmeister Service Standards.
• Prepare timely field service reports in a well-written and concise manner and file them on a weekly basis.
• Keep abreast of industry technology and trends including concrete pumping applications/processes.
• Perform additional duties as requested or required.

Requirements

• Excellent communication skills.
• 5–10 years of technical experience.
• Travel 75% or more.
• Associate’s or BS degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience.
• In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.
• Multi-lingual ability a plus (Spanish and/or German).
• Concrete industry experience a plus.
• Mandatory safety training (see “Total Compliance Management” program).
• On-the-job training.

Work Environment & Physical Demands

• Regularly exposed to dust, working near moving mechanical parts; occasionally exposed to chemicals.
• Regularly exposed to outdoor weather conditions which may at times be extreme.
• Occasionally exposed to very loud noise.
• Proper work attire, steel-toe safety shoes, and safety glasses/goggles must be worn at all times as required by jobsite.
• Regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull.
• Ability to regularly lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds.
• Specific vision abilities required include close, peripheral, and the ability to focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance).
• Company-paid Hospital Indemnity/Accident Insurance.
• HSA – incentives for company contributions.
• FSA Plans.
• Company-paid Life Insurance.
• Company-paid Short-term/Long-term Disability.
• Paternity Leave.
• 401(k) plan with company match.
• Profit sharing.
• Company events.
• Education Reimbursement.
• Boot Reimbursement.