Field Service Technician - Dallas, TX (60451)

About the Role

Core Health & Fitness is seeking a Technical Writer I to join our growing team. This role is responsible for ensuring accurate product information is gathered, written, approved, and published on the support site, with the goal of providing the best Customer Experience.

Essential Functions

• Writes a variety of technical reports, manuals, and customer service bulletins for documentation for a wide range of uses
• Responsible for coordinating the display of graphics and the production and release of finished documents following final approval
• Meet cross-functionally throughout the organization to establish technical specifications
• Collaborate with stakeholders for input and approval
• Study drawings, specifications, mockups, product samples, and prototypes
• Source subject matter information from the support site
• Use Composer to prepare drawings as needed and assist in the development of communication surrounding product changes
• Ensure project metrics and foundation templates are maintained and up to date
• Communicate deliverables with clear due dates and escalate as needed
• Shoot video as required of products for installation and/or preventative maintenance
• Adjust copy as necessary and proofread for grammar and spelling
• Participate in the Change Management process both for engineering changes and for quality issues
• Subject Matter Expert in assigned product lines, learning the product from top to bottom
• Be an active member of NPI product launches
• Develop curriculum and deliver training classes as required
• Responsible for Warranty BOM development, creation of service drawings, manuals, and all technical documentation as it relates to New Product Development within the given portfolio
• Provide spares forecasting for NPI spares to planning
• Review and update spares pricing per approved process

Requirements

• Experience with Technical Writing in a manufacturing environment required
• Minimum 2 years related technical writing experience
• Bachelor's degree in Engineering or related field
• Ability to explain scientific and technical ideas in simple language
• Ability to ensure technical verbiage is easy to understand by the layperson
• Proficient in the Adobe Suite to include InDesign, Photoshop, and Illustrator
• Skilled in Solidworks and Composer
• Ability to be detail-oriented in a fast-paced, multi-tasked environment with the ability to work on and manage multiple projects simultaneously
• Professional phone etiquette, and maintain professional attitude and communication towards internal and external customers

Key Competencies

• Customer Service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
• Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements
• Problem Solving/Analysis – Breaks down problems into smaller components, understands underlying issues, and can simplify and process complex issues, understands the difference between critical details and unimportant facts
• Productivity – Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow
• Quality – Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems

Working Conditions

Work may require bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items. The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds. Requires moving around, corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours. Work is performed in an office environment with frequent interaction with internal and external customers.

Benefits

• Medical, Dental, Life, Long-term and Short-term Disability
• 401K with Matching dollars
• Pet Insurance