Field Service Technician - COSTA MESA, CA

About the role

Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

Key Responsibilities

• Troubleshooting & Repair: Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently.
• Installation: Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.
• Customer Support: Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Team Collaboration: Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Training & Documentation: Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention.

Qualifications

• Experience: Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues. Prior experience with multi-head weighers is essential.
• Technical Skills: Proficiency in mechanical, electrical, and PLC systems. Ability to work with high precision and close tolerance proficiency.
• Education: High school diploma or GED required. Technical schooling and/or work experience in electricity, electronics, or equipment maintenance.
• Travel: Willingness to travel 70-85% of the time to support customer needs. Must have a valid driver's license and the ability to obtain a passport for travel.
• Computer Skills: Familiarity with MS Office Suite and Windows platform. Ability to use service databases and CRMs (e.g., Filemaker).
• Communication: Excellent communication and customer service skills. Ability to read and interpret mechanical blueprints and electrical schematics.