Field Service Technician – Construction Equipment
for section headings (e.g. The posting includes "About Us" and "What You Will Do", "Essential Duties & Responsibilities", "What We Expect Of You", "What’s In It For You". Also "THE BASICS", "What Sets Us Apart". Also "Compensation for this position will be commensurate with candidate experience and background." That is pay info but says commensurate with experience, which is placeholder; we should NOT create Pay section unless posting actually states them. Since it says "commensurate with candidate experience and background", that's not a specific amount, so we should not create Pay section. Similarly schedule: mention travel, overtime, weekends, holidays, on-call, overnight travel up to 25%. That's schedule info; we could create a Schedule section if there is real specific content. It mentions travel, overtime, weekends, holidays, on-call, overnight travel up to 25%. That's specific enough? It's not a specific schedule but describes expectations. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule-related info: "Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%)." Also "Able to work flexible schedules, including nights, weekends and on-call hours as required". So we have schedule info. So we can include a Schedule section with that content. Benefits: there is a "What’s In It For You" section with benefits details. So we should include Benefits section. We must not repeat job title as heading. No Job ID. We must preserve all substantive information. Remove boilerplate: EEO statement, "Listing is current as of Sep 17, 2026 09:45 PM" maybe considered metadata; we can drop or fold into short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short p for the date maybe, but it's minor metadata. Could drop it. Safer to drop. We need to structure: Use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide sections: About Us, What You Will Do (maybe combine with Essential Duties & Responsibilities?), Essential Duties & Responsibilities, What We Expect Of You (Basic Qualifications, Knowledge, Technical Skill, & Abilities), What’s In It For You (Benefits). Also maybe Schedule section.
We need to avoid thin sections. Could combine "What You Will Do" and "Essential Duties & Responsibilities" into one Responsibilities section. But the instruction: include a section ONLY when the posting has real, specific content for it. We have content for responsibilities. Could make a single "Responsibilities" section covering both.
Similarly "What We Expect Of You" includes Basic Qualifications and Knowledge, Technical Skill, & Abilities. Could make a "Requirements" section.
Benefits: we have details.
Schedule: we have details.
Thus sections: About Us, Responsibilities, Requirements, Benefits, Schedule.
We must not create Pay section.
Now extract content.
About Us: "Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth."
We keep that as prose
.
Responsibilities: combine "What You Will Do" and "Essential Duties & Responsibilities". Let's list duties:
- Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment.
- This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops.
- A Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region.
- Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
- Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and should be proficient in the use of test equipment.
- Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, and ensuring maximum value.
- Field Service Technicians have safety, customer satisfaction, and business responsibilities.
- They identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems.
- They are technical experts and primary support contact, responsible for communicating with customers to provide exceptional customer experience.
- Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice.
- Overnight travel may occasionally be required (averaging up to 25%).
- Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
- Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
- Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
- May work in an environment where hazards are present.
- Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
- Other duties as assigned.
Note some schedule items appear here; we might move schedule-specific items to Schedule section to avoid duplication. But we must preserve all substantive information; we can keep them in Responsibilities but also maybe include schedule-specific bullet in Schedule. However duplication may be okay but we should avoid repeating same content? Not prohibited. But better to separate: Responsibilities focus on duties; Schedule focus on travel, overtime, etc.
Thus Responsibilities bullets: those about maintenance, diagnostics, repair, reading manuals, troubleshooting, safety, customer satisfaction, technical expert, communicating, driver license, tools, flexible schedules? Actually flexible schedule is schedule. We'll move schedule items to Schedule.
Thus Responsibilities list:
- Responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment.
- Skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops.
- Reports to a Branch Manager, serving customers throughout the region.
- Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
- Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals; proficient in use of test equipment.
- Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, ensuring maximum value.
- Identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems.
- Technical expert and primary support contact; communicate with customers to provide exceptional customer experience.
- Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
- Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
- May work in an environment where hazards are present.
- Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
- Other duties as assigned.
Now Requirements: combine Basic Qualifications and Knowledge, Technical Skill, & Abilities.
Basic Qualifications:
- Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred.
- High school diploma required.
- Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment.
- Candidates with limited equipment experience, but with strong engine experience will be considered.
Knowledge, Technical Skill, & Abilities:
- Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
- Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful.
- Excellent communication skills.
We could also include "Must have a basic set of industrial tools" but that's in responsibilities; we already have.
Thus Requirements list.
Benefits: from "What’s In It For You" includes THE BASICS and What Sets Us Apart.
We need to list benefits as bullet list.
THE BASICS:
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
What Sets Us Apart:
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs
Also note "Thompson Machinery offers competitive salaries and a complete benefits package." Already covered.
We should not include "Compensation for this position will be commensurate with candidate experience and background." as it's placeholder; we skip.
Schedule section: include travel, overtime, weekends, holidays, on-call, overnight travel up to 25%, flexible schedules nights, weekends, on-call, ability to work independently in remote locations.
List:
- Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice.
- Overnight travel may occasionally be required (averaging up to 25%).
- Able to work flexible schedules, including nights, weekends and on-call hours as required.
- Must be able to work independently in remote locations.
We could also mention "Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations." Already.
Now About Us section.
We need to output only HTML fragment, no /, no markdown.
We'll produce:
About Us
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
Responsibilities
- ...
...
Similarly for Requirements, Benefits, Schedule.
Make sure to preserve all info; no extra.
Check for any missing info: "Field Service Technicians have safety, customer satisfaction, and business responsibilities." We covered safety, customer satisfaction via bullet. Business responsibilities maybe not explicit; but we have "They are technical experts and primary support contact, responsible for communicating with customers to provide exceptional customer experience." That's customer satisfaction. Business responsibilities maybe not needed.
"Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment." covered.
"Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and should be proficient in the use of test equipment." covered.
"Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power
for prose. We need to decide sections: About Us, What You Will Do (maybe combine with Essential Duties & Responsibilities?), Essential Duties & Responsibilities, What We Expect Of You (Basic Qualifications, Knowledge, Technical Skill, & Abilities), What’s In It For You (Benefits). Also maybe Schedule section. We need to avoid thin sections. Could combine "What You Will Do" and "Essential Duties & Responsibilities" into one Responsibilities section. But the instruction: include a section ONLY when the posting has real, specific content for it. We have content for responsibilities. Could make a single "Responsibilities" section covering both. Similarly "What We Expect Of You" includes Basic Qualifications and Knowledge, Technical Skill, & Abilities. Could make a "Requirements" section. Benefits: we have details. Schedule: we have details. Thus sections: About Us, Responsibilities, Requirements, Benefits, Schedule. We must not create Pay section. Now extract content. About Us: "Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth." We keep that as prose
. Responsibilities: combine "What You Will Do" and "Essential Duties & Responsibilities". Let's list duties: - Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. - This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. - A Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region. - Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures. - Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and should be proficient in the use of test equipment. - Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, and ensuring maximum value. - Field Service Technicians have safety, customer satisfaction, and business responsibilities. - They identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems. - They are technical experts and primary support contact, responsible for communicating with customers to provide exceptional customer experience. - Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. - Overnight travel may occasionally be required (averaging up to 25%). - Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing. - Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters. - Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations. - May work in an environment where hazards are present. - Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks. - Other duties as assigned. Note some schedule items appear here; we might move schedule-specific items to Schedule section to avoid duplication. But we must preserve all substantive information; we can keep them in Responsibilities but also maybe include schedule-specific bullet in Schedule. However duplication may be okay but we should avoid repeating same content? Not prohibited. But better to separate: Responsibilities focus on duties; Schedule focus on travel, overtime, etc. Thus Responsibilities bullets: those about maintenance, diagnostics, repair, reading manuals, troubleshooting, safety, customer satisfaction, technical expert, communicating, driver license, tools, flexible schedules? Actually flexible schedule is schedule. We'll move schedule items to Schedule. Thus Responsibilities list: - Responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. - Skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. - Reports to a Branch Manager, serving customers throughout the region. - Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures. - Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals; proficient in use of test equipment. - Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, ensuring maximum value. - Identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems. - Technical expert and primary support contact; communicate with customers to provide exceptional customer experience. - Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing. - Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters. - May work in an environment where hazards are present. - Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks. - Other duties as assigned. Now Requirements: combine Basic Qualifications and Knowledge, Technical Skill, & Abilities. Basic Qualifications: - Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. - High school diploma required. - Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment. - Candidates with limited equipment experience, but with strong engine experience will be considered. Knowledge, Technical Skill, & Abilities: - Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus. - Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful. - Excellent communication skills. We could also include "Must have a basic set of industrial tools" but that's in responsibilities; we already have. Thus Requirements list. Benefits: from "What’s In It For You" includes THE BASICS and What Sets Us Apart. We need to list benefits as bullet list. THE BASICS: - Various medical plan options, including a no-cost option - Vision and dental insurance - Employer-paid short-term and long-term disability insurance - Employer-paid basic life insurance - 401k matching - Profit Sharing - 8 paid holidays annually - Initially up to 15 days of Paid Time Off annually with increase after five years of service - Employee Assistance Program (EAP) What Sets Us Apart: - Competitive pay - Exposure to world-class CAT training and development - Tuition Reimbursement - Tool Purchase Assistance to buy high-quality tools at deep discounts - Annual stipend toward the purchase of work boots - Company Incentive Bonus Program - Paid Veteran holiday annually to all service members - Training and Development programs - Work uniforms and professional cleaning services - Financial Wellness programs Also note "Thompson Machinery offers competitive salaries and a complete benefits package." Already covered. We should not include "Compensation for this position will be commensurate with candidate experience and background." as it's placeholder; we skip. Schedule section: include travel, overtime, weekends, holidays, on-call, overnight travel up to 25%, flexible schedules nights, weekends, on-call, ability to work independently in remote locations. List: - Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. - Overnight travel may occasionally be required (averaging up to 25%). - Able to work flexible schedules, including nights, weekends and on-call hours as required. - Must be able to work independently in remote locations. We could also mention "Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations." Already. Now About Us section. We need to output only HTML fragment, no /, no markdown. We'll produce:
About Us
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
Responsibilities
- ... ...