Field Service Technician - Columbia/Okura
Columbia/Okura · Vancouver, WA · 1 mo ago
RemoteRemoteEngineeringFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (EEO, E-Verify, application instructions, cookie/navigation/legal, duplicated lines). Must not create sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes Benefits: list of benefits. Schedule: "8 hour shift Day shift Monday to Friday". Pay: not mentioned. So we should not include Pay section. Benefits: yes. Schedule: yes. About the role: we have a summary paragraph at start: "At Columbia we come to work...". That's about the company mission; maybe treat as About the role? Could also be "Summary". We'll put About the role heading with that paragraph. Responsibilities: the "Essential Duties And Responsibilities" block (including the continuation). Must preserve all details. We'll put that under
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (EEO, E-Verify, application instructions, cookie/navigation/legal, duplicated lines). Must not create sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes Benefits: list of benefits. Schedule: "8 hour shift Day shift Monday to Friday". Pay: not mentioned. So we should not include Pay section. Benefits: yes. Schedule: yes. About the role: we have a summary paragraph at start: "At Columbia we come to work...". That's about the company mission; maybe treat as About the role? Could also be "Summary". We'll put About the role heading with that paragraph. Responsibilities: the "Essential Duties And Responsibilities" block (including the continuation). Must preserve all details. We'll put that under Responsibilities
with - items. Need to split into list items for each duty. The text is long sentences; we can break by sentences or by semicolons? The instruction: use
- for any list of duties/requirements/benefits. So we should convert each duty into a list item. We'll need to parse the responsibilities block.
Responsibilities block text:
"Provides technical customer service and support during the installation, commissioning and servicing of robotic palletizing equipment. Essential Duties And Responsibilities: Contributes to customer satisfaction by providing comprehensive assistance in person or via phone or email. Supports customers with timely response to service requests that includes frequent travel (70%). Educates, trains, and troubleshoots problems both on-site and remotely; includes sharing responsibility for on call after hours support. Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.Ensures proper electrical and mechanical installation by supervising local electricians and assembly personnel during installation.Confirms equipment is running properly by testing local input and output once the electrical installation is complete. Testing of pneumatic devices after installed and testing all control interlocks and assures that the correct alarm states are indicated.Finalizes the commissioning of the Robotic palletizing system by ensuring all aspects are functioning properly. Educates and trains customers on equipment to ensure continued proper functioning of the system.Ensures that production schedule and profitability commitments are met by working in a safe and efficient manner within the allotted time frame. Exhibits continual awareness of quality standards and estimated cost parameters.Assists with sales support by increasing customer interest in plant upgrades and future modifications. Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues when necessary. Provides technical support to sales representatives, records key information to aid the sales team in quoting, and provides the engineering department with plant layouts.Documents project requirements by completing job and expense reports within established time guidelines. Documents and communicates information regarding the status of projects and all on-site changes and assists in the development of service manuals.Customer-Required Drug and Alcohol Testing Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consisted with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form. Valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy).Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.Continuously improves operating efficiencies by participating in cross-functional teams, eliminating non-value-added activities and documenting processes and procedures.Contributes to team effort by accomplishing other duties as assigned.Participates in applicable SOP and SWI training Essential Duties And Responsibilities (cont.): Constant (over 66%) -None Frequent (33%-66%) Independence of Action (Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operation and business decisions that affect the department). Decision Making (Decisions have major implications on the management and operations of an area with a department. Job may contribute to important strategy, operation and business decisions that affect the department). Problem Solving (Problems are highly varied, complex and often non-recurring, require novel and creative approaches to resolution. New concepts and approaches may have to be developed). Occasional (10%-33%) -None Seldom (1%-10%) Supervisory Responsibilities - None"
We need to remove boilerplate like "Customer-Required Drug and Alcohol Testing..." maybe that's a requirement? It's about drug testing; could be considered a requirement but it's more policy. Might be considered part of Responsibilities? It's a condition. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is a policy about drug testing; not exactly EEO but could be considered legal boilerplate. Might be safer to keep? It's substantive info about job requirement (must have valid driver's license, etc). The driver license part is also a requirement. The drug testing policy maybe considered legal boilerplate; but it's specific to customer sites. Might be considered a requirement. However, the instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Drug testing is not exactly that. But it's a policy; could be considered legal. I'd lean to keep it as part of Responsibilities or Requirements? It's more a condition. I'd include it under Responsibilities as a duty? Not exactly a duty. Might be better to put under Requirements (like "Valid Driver's License and clean driving record; must comply with customer-required drug and alcohol testing"). But the instruction says we should not invent sections; we can have Requirements heading. We'll include that info under Requirements.
We also have "Qualifications" block repeated twice. We'll combine.
We need to extract Knowledge, Skills, Abilities, Education/Experience.
Let's parse:
Knowledge, Skills And/or Abilities:
- Knowledge- Software PLC Programming and OXPA software
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Equipment Operation PLC troubleshooting (program editing & networking)
- Knowledge of A-B PLC platforms RSLogix 500 and newer.
- Skills Analytical Project/Process Management Computer/Technical Written and Oral Communication Clerical/Secretarial
- Abilities Ability to provide a respectful work environment for others Ability to work well with others in a team atmosphere.
Education And/or Experience:
- High School diploma or GED required*
- Vocational or technical training*
- Associate’s degree or vocational or technical school degree preferred
- 5 years professional experience
- Experience may substitute for some of the above education.
Also later repeated Qualifications block same.
We need to output Requirements heading maybe combine knowledge/skills/abilities/education? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have separate headings for Requirements, Qualifications, Skills. But we should avoid thin sections. We could combine Knowledge/Skills/Abilities under Requirements, and Education/Experience under Qualifications. Or we could have Requirements for knowledge/skills, Qualifications for education/experience, Skills maybe duplicate. Better to follow typical structure: Responsibilities, Requirements (knowledge/skills), Qualifications (education/experience), Benefits, Schedule. We'll omit Skills heading if covered.
We must not create Pay section.
Now produce HTML.
We need to ensure we don't include duplicated lines. We'll deduplicate.
Let's craft:
About the role
At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.
Responsibilities
- Provides technical customer service and support during the installation, commissioning and servicing of robotic palletizing equipment.
- Contributes to customer satisfaction by providing comprehensive assistance in person or via phone or email.
- Supports customers with timely response to service requests that includes frequent travel (70%).
- Educates, trains, and troubleshoots problems both on-site and remotely; includes sharing responsibility for on‑call after‑hours support.
- Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.
- Ensures proper electrical and mechanical installation by supervising local electricians and assembly personnel during installation.
- Confirms equipment is running properly by testing local input and output once the electrical installation is complete.
- Tests pneumatic devices after installation and tests all control interlocks, assuring that the correct alarm states are indicated.
- Finalizes the commissioning of the robotic palletizing system by ensuring all aspects are functioning properly.
- Educates and trains customers on equipment to ensure continued proper functioning of the system.
- Ensures that production schedule and profitability commitments are met by working in a safe and efficient manner within the allotted time frame.
- Exhibits continual awareness of quality standards and estimated cost parameters.
- Assists with sales support by increasing customer interest in plant upgrades and future modifications.
- Prescribes recommended parts that should be purchased and provides recommendations on maintenance issues when necessary.
- Provides technical support to sales representatives, records key information to aid the sales team in quoting, and provides the engineering department with plant layouts.
- Documents project requirements by completing job and expense reports within established time guidelines.
- Documents and communicates information regarding the status of projects and all on‑site changes and assists in the development of service manuals.
- Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
- Continuously improves operating efficiencies by participating in cross‑functional teams, eliminating non‑value‑added activities and documenting processes and procedures.
- Contributes to team effort by accomplishing other duties as assigned.
- Participates in applicable SOP and SWI training.
Requirements
- Knowledge of software PLC programming and OXPA software.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Equipment operation and PLC troubleshooting (program editing & networking).
- Knowledge of A‑B PLC platforms (RSLogix 500 and newer).
- Analytical, project/process management, computer/technical, written and oral communication, clerical/secretarial skills.
- Ability to provide a respectful work environment for others and to work well with others in a team atmosphere.
- Valid driver’s license and a driving record that does not meet the criteria of a high‑risk driver (per company vehicle policy).
- Willingness to comply with any customer‑required drug and alcohol testing programs and to sign the Employee Consent to Customer‑Required Drug and/or Alcohol Testing Form when required.
Qualifications
- High school diploma or GED required.
- Vocational or technical training preferred.
- Associate’s degree or vocational/technical school degree preferred.
- Minimum of 5 years of professional experience; experience may substitute for some of the above education.
Benefits
- 401(k) with matching
- for any list of duties/requirements/benefits. So we should convert each duty into a list item. We'll need to parse the responsibilities block.
Responsibilities block text:
"Provides technical customer service and support during the installation, commissioning and servicing of robotic palletizing equipment. Essential Duties And Responsibilities: Contributes to customer satisfaction by providing comprehensive assistance in person or via phone or email. Supports customers with timely response to service requests that includes frequent travel (70%). Educates, trains, and troubleshoots problems both on-site and remotely; includes sharing responsibility for on call after hours support. Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.Ensures proper electrical and mechanical installation by supervising local electricians and assembly personnel during installation.Confirms equipment is running properly by testing local input and output once the electrical installation is complete. Testing of pneumatic devices after installed and testing all control interlocks and assures that the correct alarm states are indicated.Finalizes the commissioning of the Robotic palletizing system by ensuring all aspects are functioning properly. Educates and trains customers on equipment to ensure continued proper functioning of the system.Ensures that production schedule and profitability commitments are met by working in a safe and efficient manner within the allotted time frame. Exhibits continual awareness of quality standards and estimated cost parameters.Assists with sales support by increasing customer interest in plant upgrades and future modifications. Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues when necessary. Provides technical support to sales representatives, records key information to aid the sales team in quoting, and provides the engineering department with plant layouts.Documents project requirements by completing job and expense reports within established time guidelines. Documents and communicates information regarding the status of projects and all on-site changes and assists in the development of service manuals.Customer-Required Drug and Alcohol Testing Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consisted with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form. Valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy).Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.Continuously improves operating efficiencies by participating in cross-functional teams, eliminating non-value-added activities and documenting processes and procedures.Contributes to team effort by accomplishing other duties as assigned.Participates in applicable SOP and SWI training Essential Duties And Responsibilities (cont.): Constant (over 66%) -None Frequent (33%-66%) Independence of Action (Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operation and business decisions that affect the department). Decision Making (Decisions have major implications on the management and operations of an area with a department. Job may contribute to important strategy, operation and business decisions that affect the department). Problem Solving (Problems are highly varied, complex and often non-recurring, require novel and creative approaches to resolution. New concepts and approaches may have to be developed). Occasional (10%-33%) -None Seldom (1%-10%) Supervisory Responsibilities - None"
We need to remove boilerplate like "Customer-Required Drug and Alcohol Testing..." maybe that's a requirement? It's about drug testing; could be considered a requirement but it's more policy. Might be considered part of Responsibilities? It's a condition. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is a policy about drug testing; not exactly EEO but could be considered legal boilerplate. Might be safer to keep? It's substantive info about job requirement (must have valid driver's license, etc). The driver license part is also a requirement. The drug testing policy maybe considered legal boilerplate; but it's specific to customer sites. Might be considered a requirement. However, the instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Drug testing is not exactly that. But it's a policy; could be considered legal. I'd lean to keep it as part of Responsibilities or Requirements? It's more a condition. I'd include it under Responsibilities as a duty? Not exactly a duty. Might be better to put under Requirements (like "Valid Driver's License and clean driving record; must comply with customer-required drug and alcohol testing"). But the instruction says we should not invent sections; we can have Requirements heading. We'll include that info under Requirements.
We also have "Qualifications" block repeated twice. We'll combine.
We need to extract Knowledge, Skills, Abilities, Education/Experience.
Let's parse:
Knowledge, Skills And/or Abilities:
- Knowledge- Software PLC Programming and OXPA software
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Equipment Operation PLC troubleshooting (program editing & networking)
- Knowledge of A-B PLC platforms RSLogix 500 and newer.
- Skills Analytical Project/Process Management Computer/Technical Written and Oral Communication Clerical/Secretarial
- Abilities Ability to provide a respectful work environment for others Ability to work well with others in a team atmosphere.
Education And/or Experience:
- High School diploma or GED required*
- Vocational or technical training*
- Associate’s degree or vocational or technical school degree preferred
- 5 years professional experience
- Experience may substitute for some of the above education.
Also later repeated Qualifications block same.
We need to output Requirements heading maybe combine knowledge/skills/abilities/education? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have separate headings for Requirements, Qualifications, Skills. But we should avoid thin sections. We could combine Knowledge/Skills/Abilities under Requirements, and Education/Experience under Qualifications. Or we could have Requirements for knowledge/skills, Qualifications for education/experience, Skills maybe duplicate. Better to follow typical structure: Responsibilities, Requirements (knowledge/skills), Qualifications (education/experience), Benefits, Schedule. We'll omit Skills heading if covered. We must not create Pay section. Now produce HTML. We need to ensure we don't include duplicated lines. We'll deduplicate. Let's craft:
About the role
At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.
Responsibilities
- Provides technical customer service and support during the installation, commissioning and servicing of robotic palletizing equipment.
- Contributes to customer satisfaction by providing comprehensive assistance in person or via phone or email.
- Supports customers with timely response to service requests that includes frequent travel (70%).
- Educates, trains, and troubleshoots problems both on-site and remotely; includes sharing responsibility for on‑call after‑hours support.
- Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.
- Ensures proper electrical and mechanical installation by supervising local electricians and assembly personnel during installation.
- Confirms equipment is running properly by testing local input and output once the electrical installation is complete.
- Tests pneumatic devices after installation and tests all control interlocks, assuring that the correct alarm states are indicated.
- Finalizes the commissioning of the robotic palletizing system by ensuring all aspects are functioning properly.
- Educates and trains customers on equipment to ensure continued proper functioning of the system.
- Ensures that production schedule and profitability commitments are met by working in a safe and efficient manner within the allotted time frame.
- Exhibits continual awareness of quality standards and estimated cost parameters.
- Assists with sales support by increasing customer interest in plant upgrades and future modifications.
- Prescribes recommended parts that should be purchased and provides recommendations on maintenance issues when necessary.
- Provides technical support to sales representatives, records key information to aid the sales team in quoting, and provides the engineering department with plant layouts.
- Documents project requirements by completing job and expense reports within established time guidelines.
- Documents and communicates information regarding the status of projects and all on‑site changes and assists in the development of service manuals.
- Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
- Continuously improves operating efficiencies by participating in cross‑functional teams, eliminating non‑value‑added activities and documenting processes and procedures.
- Contributes to team effort by accomplishing other duties as assigned.
- Participates in applicable SOP and SWI training.
Requirements
- Knowledge of software PLC programming and OXPA software.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Equipment operation and PLC troubleshooting (program editing & networking).
- Knowledge of A‑B PLC platforms (RSLogix 500 and newer).
- Analytical, project/process management, computer/technical, written and oral communication, clerical/secretarial skills.
- Ability to provide a respectful work environment for others and to work well with others in a team atmosphere.
- Valid driver’s license and a driving record that does not meet the criteria of a high‑risk driver (per company vehicle policy).
- Willingness to comply with any customer‑required drug and alcohol testing programs and to sign the Employee Consent to Customer‑Required Drug and/or Alcohol Testing Form when required.
Qualifications
- High school diploma or GED required.
- Vocational or technical training preferred.
- Associate’s degree or vocational/technical school degree preferred.
- Minimum of 5 years of professional experience; experience may substitute for some of the above education.
Benefits
- 401(k) with matching