Field Service Technician, Cincinnati Region

Position Summary

A Field Service Technician is a client-site facing technician who services lottery retail locations. They perform client-site servicing, repair, installation, and relocation of company equipment and supplies. The equipment varies from communication hardware to point of sale and vending equipment. The Field Service Technician also provides training and preventative maintenance to customers on all aspects of the equipment.

Qualifications

• Must have a high school diploma or equivalency.
• Pass a background check, drug test, and have a clean driving record.
• Able to travel overnight if needed.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.).
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Physical Requirements

• Regularly sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Conditions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work conditions may involve exposure to hazardous materials and environments.
• May be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.