Field Service Technician (Cincinnati/Columbus, OH)

About the role

Bartelt Packaging, a division of ProMach, is seeking a Field Service Technician to join our team. This position involves traveling to repair, maintain, and start-up specified Bartelt Packaging equipment, as well as providing excellent customer service.

Responsibilities

• Install, integrate, repair, and troubleshoot flexible machinery of a complex design requiring a high level of technical skill and independent problem-solving skills.
• Ensure all established inspection, testing, quality, and operating specifications are met.
• Direct or oversee customer's personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customization of machine programs by revising programs to meet customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Aid customers with aftermarket parts needs while in the field.

Requirements

• Technical, Associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Knowledge/skills of mechanical principles.
• Willingness to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prior experience in flexible packaging material machinery preferred.
• PLC programming experience preferred.

Qualifications

• Must be able to pass a drug test.

Skills

• Strong mechanical aptitude.
• Problem-solving skills.
• Customer service orientation.
• Ability to work independently and as part of a team.

Benefits

At Bartelt Packaging, you will enjoy total compensation including your salary, comprehensive medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. Additionally, you will benefit from an open, communicative environment that fosters individual initiative, and the opportunity to build a career with a growing company that competes globally. ProMach is an Equal Opportunity Employer.