Field Service Technician - Chicago

About the role

Zentro is an independent internet service provider focusing on multi-dwelling units (MDUs) in the United States. Following a merger with BAI Connect, Zentro now serves over 100,000 subscribers in key markets like Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi-Fi solutions tailored for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and technology stack enable us to offer a unique customer experience.

Responsibilities

• Utilize existing cabling (ethernet fiber, coax, etc.) to provide Internet and DirecTV to customers.
• Install and troubleshoot Customer Premise Equipment (CPE).
• Use proper tools and meters (i.e. DirecTV AIM Meter) to ensure optimal service performance.
• Verify all services are working optimally and demonstrate the services to customers.
• Perform routine clean-up and maintenance of our equipment in IDF/MDFs.
• Use a company-issued PC and personal cell phone to update and complete scheduled appointments.
• Drive a company vehicle (if available).
• Communicate with CSRs and NOC when required to get the job done.

Qualifications

• Complete understanding of the physical layer, including Cat 5/6, 66 blocks, 110 blocks, patch panels, multimode fiber, coax, etc.
• Customer-friendly personality and good conversation skills.
• Superior troubleshooting and critical thinking skills.
• Solid understanding of home networking equipment, switches, routers, WiFi, streaming devices, etc.
• Experience with DirecTV service.
• Proficient computer skills.
• Knowledge of network troubleshooting tools such as ping, traceroute, telnet, ssh, etc.
• Ability to multitask in a fast-paced environment.
• Proficient in troubleshooting common DirecTV errors such as 771 and 775.

Physical requirements

• Must be able to lift 60 lbs and be comfortable standing for long periods, working in different positions such as kneeling, crouching, stooping, etc.

Requirements

• Valid driver’s license and a good driving record.
• Willingness to work day, evening, or night hours; overtime, emergency on-call rotation, weekends, and holidays as required.
• Reliability and punctuality.

Nearly all of our customers

• Reside in midrises or high-rises (not single family homes).

What We Offer

• Competitive salary range of $21.50-$26/hour, depending on skill-set.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunity to work with a dynamic team in a growing industry.
• Ongoing training and professional development opportunities.