Field Service Technician - Chicago

About the role

The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.

Responsibilities

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan.
• Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment.
• Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing.
• Resolves firmware and software issues.
• Records, analyzes, and informs appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting.
• Installs electronic or digital equipment and tests.
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel.
• Willing to take ownership and take on other duties as assigned.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience.
• Experience with electronics related to the Pro-Av market.
• Familiarity with computer and networking concepts and architecture.
• Experience with digital cinema equipment is preferred.
• Strong attention to detail.
• Proficient with MS Office.
• Exceptional customer service skills required.

Skills

• This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on-call.

Benefits

We offer a competitive compensation and benefits package, including:

• A 401(k) plan with Employer-Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Disability Insurance
• Flexible Spending Account
• Health Savings Account - Up to $1,250/yr Employer Contribution
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Company-paid and Voluntary Life Insurance

Still don’t believe us? Check out our website to see how we are revolutionizing the future at www.strong-tech.com. Strong Technical Services, Inc. is an Equal Employment Opportunity employer. This organization participates in eVerify.