Field Service Technician - Chicago

About the role

Luminator Technology Group is seeking a skilled Field Service Technician to join our dynamic team. This position plays a critical role in enhancing customer experience, driving retention, and contributing to overall profitability.

Responsibilities

• Maintain Luminator’s hardware and software and handle customer questions about the state of the system on various public transit vehicles.
• Sustain proficiency in all products and services that the company offers.
• This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
• Provide on-site pre-startup, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility.
• Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
• Communicate effectively with plant operators, plant management, third party vendors and other Luminator personnel in support of service operations.
• Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems.
• Maintain accurately and timely documentation of work performed on a daily basis at customer sites, including, but not limited to periodic preventive maintenance and intermittent corrective maintenance tasks.
• Review product prints and specifications.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Work with site management to review and ensure products are installed to specifications.
• Collaborate with technical team and various teams across the organization.
• Act as a representative of the company and build positive relationships with customers.
• Perform all other duties as assigned by management in a professional and efficient manner.

Qualifications

• High School diploma required.
• Associates degree or equivalent military technical training preferred.
• At least 2 years of experience supporting technical or engineering services.
• Military experience in electronics programs may be considered equivalent.
• Computer Skills: Proficiency with other Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint.
• Other Requirements: Clean DMV record and valid Driver License. Proficiency with electrical systems, automotive wiring, voltmeters, and small tools. Strong interpersonal skills to handle demanding situations and deliver exceptional service. Ability to diagnose, resolve, and communicate complex technical issues effectively. Ability to read schematics and wiring diagrams preferred. OSHA training a plus. Exceptional organization and time management skills. Driven, self-starter with a sense of urgency and customer focus. Ability to adjust to changing priorities, and at times work under pressure. Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.

Physical Demands

• Maximum unassisted lift is up to 40 lbs.
• Average lift less than 20 lbs.
• The job is performed under variable working conditions, including interior, temperature-regulated locations and exterior locations subject to inclement weather.