Field Service Technician - Charlottesville, VA

This is a fully remote position. Candidate must be based in the Charlottesville, VA area.

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging, as well as packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes, and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc.

About the role

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer-specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

Responsibilities

• Perform daily tasks in accordance with all Safety regulations and protocols.
• Complete all safety-related training on time and to expectation.
• Timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
• Identify complex problems relating to customer and/or machines, review related information to develop and evaluate options, and implement effective and strategic solutions.
• Read and interpret complex blueprints, wiring diagrams, and schematics as required for installation, repair, special upgrades, and retrofits of customer equipment.
• Provide technical support and training to Signode Technicians.
• Monitor and manage scheduled service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions, preventative maintenance calls, disassemble units, replace defective parts, make adjustments, and test for proper operation on designated equipment assigned.
• Coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships via professional explanations of product failures, nature of problem, and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers, management, and engineering.
• Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
• Prepare comprehensive, non-conformance reports and service bulletins.
• Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

Requirements

• High School Degree, Technical or similar College Degree.
• 3 years of transferable experience.
• Experience working on Electrical, Mechanical, Pneumatics, and Hydraulics systems.
• Able to read and interpret blueprints and schematics.
• PLC background is a plus.
• Microsoft Office skills (Word, Excel, Outlook, etc.).
• Self-starter, able to work with minimal supervision.
• Desirable: Professional course (electrical or mechanical or automation courses).

Skills

• Safety and security
• Team player
• Customer Focus
• Decision Making / Judgment
• Independence
• Results-Oriented
• Process Management
• Resourcefulness
• Listening

Benefits

• Comprehensive benefits package including health, dental, vision, 401k, paid time off, life insurance, and wellness perks.
• Benefits begin the month following the hire date.

Pay

The hourly wage for this position ranges from $36 - $40.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.